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Firefox 29 Stalls Upon Launch

  • 5 replies
  • 2 have this problem
  • 2 views
  • Last reply by Brandon

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Using Windows 8.1.1 64bit. Upon opening Firefox 29, a solid white screen appears, and the mouse turns into the "loading animation." This takes about 10 seconds to clear up, and the browser to open. I have been using Firefox for years, and have never had this problem. 29 has been great, with a few UI tweaks, until this started.

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Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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Thank you for the speedy reply, I tried safe mode, and then disabled my add ons one, and no luck.

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Correction...ad ons one by one.

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cor-el: Thank you so much for the help, this 100% solved my problem. I have tried disabling hardware acceleration on past versions for various reasons, but it never occurred to me to try it for this issue. Much appreciated advice!