Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 29 Stalls Upon Launch

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by Brandon

more options

Using Windows 8.1.1 64bit. Upon opening Firefox 29, a solid white screen appears, and the mouse turns into the "loading animation." This takes about 10 seconds to clear up, and the browser to open. I have been using Firefox for years, and have never had this problem. 29 has been great, with a few UI tweaks, until this started.

Using Windows 8.1.1 64bit. Upon opening Firefox 29, a solid white screen appears, and the mouse turns into the "loading animation." This takes about 10 seconds to clear up, and the browser to open. I have been using Firefox for years, and have never had this problem. 29 has been great, with a few UI tweaks, until this started.

Chosen solution

All Replies (5)

more options

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

more options

Thank you for the speedy reply, I tried safe mode, and then disabled my add ons one, and no luck.

more options

Correction...ad ons one by one.

more options

Chosen Solution

more options

cor-el: Thank you so much for the help, this 100% solved my problem. I have tried disabling hardware acceleration on past versions for various reasons, but it never occurred to me to try it for this issue. Much appreciated advice!