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Why does Firefox for Android crash when I try to play any media or plugin content?

Posted

I have had this device ASUS MEMO Pad for 6 months and Firefox for Android has never been able to play any media or plugin content without crashing. I have tried playing flash with the appropriate flash plugin installed and without and it crashes every time (it should not crash even without the plugin - it should handle it).

Even HTML5 video and mp3 audio will cause a crash every time (with tap to play enabled or disabled).

I have had this device ASUS MEMO Pad for 6 months and Firefox for Android has never been able to play any media or plugin content without crashing. I have tried playing flash with the appropriate flash plugin installed and without and it crashes every time (it should not crash even without the plugin - it should handle it). Even HTML5 video and mp3 audio will cause a crash every time (with tap to play enabled or disabled).

Chosen solution

There's already a bug filed for this and I don't know the exact cause of it or what to suggest as a workaround.

Please don't comment in bugzilla reports until you have something constructive to add. Please read the bugzilla etiquette before commenting.

I've escalated this thread so that way someone from the professional HelpDesk team can get back to you and provide you more information than I know. Please wait 24-72 hours for a response

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r115

Application

  • User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0

More Information

Helpful Reply

Last 5 crash IDs:

bp-43cc9bd8-40cb-4642-a3d5-d23992140505

bp-0e60a038-178e-45ee-9e83-208622140504

bp-f379a4d0-6c93-4a7c-8e90-5617d2140504

bp-57406860-9003-48cf-aae9-c2ae52140504

bp-e8346466-5e87-4028-b986-e60e02140430

Last 5 crash IDs: bp-43cc9bd8-40cb-4642-a3d5-d23992140505 bp-0e60a038-178e-45ee-9e83-208622140504 bp-f379a4d0-6c93-4a7c-8e90-5617d2140504 bp-57406860-9003-48cf-aae9-c2ae52140504 bp-e8346466-5e87-4028-b986-e60e02140430
Moses
  • Moderator
459 solutions 3607 answers

Chosen Solution

There's already a bug filed for this and I don't know the exact cause of it or what to suggest as a workaround.

Please don't comment in bugzilla reports until you have something constructive to add. Please read the bugzilla etiquette before commenting.

I've escalated this thread so that way someone from the professional HelpDesk team can get back to you and provide you more information than I know. Please wait 24-72 hours for a response

There's already a bug filed for this and I don't know the exact cause of it or what to suggest as a workaround. *Bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1003936 <sub>Please don't comment in bugzilla reports until you have something constructive to add. Please read the [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html bugzilla etiquette] before commenting. </sub> I've escalated this thread so that way someone from the professional HelpDesk team can get back to you and provide you more information than I know. Please wait 24-72 hours for a response
guigs 1072 solutions 11697 answers

Helpful Reply

HI mt3ch,

Thank you for your patience. I have looked into the bug and it looks like there is not alot of information on the bug except the platform and when an mp3 is accessed.

If possible, could you copy and past the info on about:support page on the device that it is crashing from and share it in in the question or in the bug itself.

Also STR (steps to reproduce) with an example webpage where this is happening would be really really helpful. I will try in a vm as well.

HI mt3ch, Thank you for your patience. I have looked into the bug and it looks like there is not alot of information on the bug except the platform and when an mp3 is accessed. If possible, could you copy and past the info on about:support page on the device that it is crashing from and share it in in the question or in the bug itself. Also STR (steps to reproduce) with an example webpage where this is happening would be really really helpful. I will try in a vm as well.

Modified by Moses

Question owner

Application Basics


Name: Fennec Version: 29.0.1 User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0

Crash Reports for the Last 3 Days


Report ID: bp-a96e4d1a-1005-4c21-855a-8f98b2140509 Submitted: 2 days ago

All Crash Reports

Extensions


Name: Bluhell Firewall Version: 2.1 Enabled: true ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED}

Name: Console Version: 1.1.1 Enabled: true ID: console@digdug.org

Name: Open Link in Zombie Tab Version: 0.0.6 Enabled: true ID: dl@w

Name: QuitNow Version: 1.18.05 Enabled: true ID: QuitNow@TWiGSoftware.com

Important Modified Preferences


browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 102400 browser.search.suggest.enabled: true browser.search.useDBForOrder: true browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true plugin.importedState: true privacy.donottrackheader.enabled: true storage.vacuum.last.index: 0

Graphics


Adapter Description: Model: K00F, Product: WW_epad, Manufacturer: asus, Hardware: rk101, OpenGL: ARM -- Mali-400 MP -- OpenGL ES 2.0 Device ID: Mali-400 MP Driver Version: OpenGL ES 2.0 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: ARM WebGL Renderer: ARM -- Mali-400 MP windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Application Basics ------------------ Name: Fennec Version: 29.0.1 User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-a96e4d1a-1005-4c21-855a-8f98b2140509 Submitted: 2 days ago All Crash Reports Extensions ---------- Name: Bluhell Firewall Version: 2.1 Enabled: true ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED} Name: Console Version: 1.1.1 Enabled: true ID: console@digdug.org Name: Open Link in Zombie Tab Version: 0.0.6 Enabled: true ID: dl@w Name: QuitNow Version: 1.18.05 Enabled: true ID: QuitNow@TWiGSoftware.com Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 102400 browser.search.suggest.enabled: true browser.search.useDBForOrder: true browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true plugin.importedState: true privacy.donottrackheader.enabled: true storage.vacuum.last.index: 0 Graphics -------- Adapter Description: Model: K00F, Product: WW_epad, Manufacturer: asus, Hardware: rk101, OpenGL: ARM -- Mali-400 MP -- OpenGL ES 2.0 Device ID: Mali-400 MP Driver Version: OpenGL ES 2.0 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: ARM WebGL Renderer: ARM -- Mali-400 MP windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Question owner

Thanks for looking into it.

The crash will happen with any media file or any page with embedded media (flash, audio, or video) when the media is played.

So you could pick any page with an embedded YouTube video. Any media on this page also when played:

http://www.quirksmode.org/html5/tests/video.html

I've tried both with the last release of flash for Android installed (as well as a couple of previous versions) and uninstalled. I've tried with a fresh install of Firefox with no add-ons.

It has happened consistently since I first got this device last November.

Thanks for looking into it. The crash will happen with any media file or any page with embedded media (flash, audio, or video) when the media is played. So you could pick any page with an embedded YouTube video. Any media on this page also when played: http://www.quirksmode.org/html5/tests/video.html I've tried both with the last release of flash for Android installed (as well as a couple of previous versions) and uninstalled. I've tried with a fresh install of Firefox with no add-ons. It has happened consistently since I first got this device last November.

Question owner

Actually I am surprised checking the link again only the H.264/MP4 video crashed the browser this time. The WebM and Ogg videos played. That was not the case before.

Actually I am surprised checking the link again only the H.264/MP4 video crashed the browser this time. The WebM and Ogg videos played. That was not the case before.
guigs 1072 solutions 11697 answers

Whoa, so I tested the h.264 encoding for that page on Firefox for Android and it played perfectly. I wonder if its the device.

As for the crash, Kevin has fled a new bug for this, so we know they are looking into it: [Bug 1003936] More information added to this bug will help investigate this crash.

Whoa, so I tested the h.264 encoding for that page on Firefox for Android and it played perfectly. I wonder if its the device. As for the crash, Kevin has fled a new bug for this, so we know they are looking into it: [Bug 1003936] More information added to this bug will help investigate this crash.

Modified by guigs

Question owner

It could be the device, though I don't know where to take it from here if it is. I hope those investigating the bug will test it on the various devices.

Anyway, I will sign up to the bug report and offer to help.

I saw, based on http://html5test.com/#table-video that my device/browser was not able to play H.264/MP4 video.

It seemed to me then that the crash occurs with media the device or browser does not support rather than catching the error.

My device, though, can play all these media in Chrome and the ASUS web browser, so I am thinking it must be a separate issue to the device only but a combination of Firefox and the device.

It could be the device, though I don't know where to take it from here if it is. I hope those investigating the bug will test it on the various devices. Anyway, I will sign up to the bug report and offer to help. I saw, based on http://html5test.com/#table-video that my device/browser was not able to play H.264/MP4 video. It seemed to me then that the crash occurs with media the device or browser does not support rather than catching the error. My device, though, can play all these media in Chrome and the ASUS web browser, so I am thinking it must be a separate issue to the device only but a combination of Firefox and the device.
guigs 1072 solutions 11697 answers

Thank you for that, the bug attached to the crash looks like a dialogue is starting. The needs info on the bug allows you to send a notification to when you have added data to another request or not if they start to ask for troubleshooting info.

Thank you for that, the bug attached to the crash looks like a dialogue is starting. The needs info on the bug allows you to send a notification to when you have added data to another request or not if they start to ask for troubleshooting info.