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Main email profile (account) not showing at top of folder pane, only local folders, unable to auto receive.

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by Matt

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TB V-24.4.0, Win XP32, Transfered from OE to TB today on friends system getting ready to upgrade to Win 7 64. Original email account is from Verizon.net and was able to import all mail and address book setting correctly into TB. However, at top of TB's folder pane, his main account isn't listed, only local folders. When I sent a test email to his account, it did not receive so I tried to click on the "Get Mail" button above the folder pane without sucess. Next to the right of the "Get Mail" button is a drop down and when I open, I see "get all new messages at the top and his main account (complete email address) below. Now when I click on his email in that button, his main started to populate fine. Looks like the main profile (account) isn't the default and after 3 hours of reading tips, support, help files, etc..at my wits end trying to get it setup correctly so I can back it up with Mozbackup and restore on new system. I would like to include a screen shot but not finding an option to do so at this time, another issue? Thanks in advance.

TB V-24.4.0, Win XP32, Transfered from OE to TB today on friends system getting ready to upgrade to Win 7 64. Original email account is from Verizon.net and was able to import all mail and address book setting correctly into TB. However, at top of TB's folder pane, his main account isn't listed, only local folders. When I sent a test email to his account, it did not receive so I tried to click on the "Get Mail" button above the folder pane without sucess. Next to the right of the "Get Mail" button is a drop down and when I open, I see "get all new messages at the top and his main account (complete email address) below. Now when I click on his email in that button, his main started to populate fine. Looks like the main profile (account) isn't the default and after 3 hours of reading tips, support, help files, etc..at my wits end trying to get it setup correctly so I can back it up with Mozbackup and restore on new system. I would like to include a screen shot but not finding an option to do so at this time, another issue? Thanks in advance.

Chosen solution

Thanks Matt, The settings you provided now allow TB to download new email by default when opening TB. One final question, I don't like having the full message pane on for security reasons but when I go into View/Layout/Message Pane and uncheck it on all the screens, every time I reopen TB, it puts the message pane back on. Any way to save it permanently? Thanks again for your assistance!

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given a single pop account import from outlook express, the "Local folder" will be the folders for the account. This is controlled from Tools menu Alt+T) > account settings > Server settings > advanced button.

This is also where the option to "include this server when getting mail" is hidden. Turn it on if you can.

Using the local folder is actually less confusing as there is only one set of inbox sent etc. and is all most people need even with multiple pop accounts all using the same global inbox.

The use on IMAP requires a separate account in the list as content is synchronised folder by folder.

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Chosen Solution

Thanks Matt, The settings you provided now allow TB to download new email by default when opening TB. One final question, I don't like having the full message pane on for security reasons but when I go into View/Layout/Message Pane and uncheck it on all the screens, every time I reopen TB, it puts the message pane back on. Any way to save it permanently? Thanks again for your assistance!

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Does the message pane still return when you press F8?

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While poking around in CCleaner, turned off TB settings under applications and preview pane now stays off as needed.

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A bit slow, I know! But I do discuss the CCleaner issue here http://thunderbirdtweaks.blogspot.com.au/2012/06/thunderbird-and-ccleaner-or-my-settings.html