Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Touble with my Mozilla Thunderbird

  • 1 reply
  • 1 has this problem
  • Last reply by Matt

more options

I have had Mozilla Thunderbird as my e-mail program on my P.C. for several years. My wife noted yesterday morning that while receiving e-mails, she could not send any e-mails OUT. We are on line with Time Warner and I called their technical support this morning only to be told that every thing was alright on their end and it must be software problems with Mozilla, contact them. I tried sending you folks a message initially, but the screen said I needed an account to ask questions. I worked around your system and this is where I have gotten. Initially, you folks, during my attempts to log on, kept saying a new temporary password had been sent to my e-mail, but I have received NOTHING BACK from you. I am, however, receiving my regular e-mails at that address, minus, the problem I mentioned. We can not answer or send any e-mails out. My telephone number is ***. Any assistance to resolve this matter would be appreciated. If you can include a telephone number to respond back to you, it would help. Thanks.

Charles Nakamura

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Modified by philipp

All Replies (1)

more options

do you get an error message when you send mail?