Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

i can only get the number 5 and 6 on my key board what is this

Firefox Tab basics
FredMcD replied
bigarthur
bigarthur

i can only get the number 5 and 6 on my key board this happen about two hours ago please help me on fixing the problem

i can only get the number 5 and 6 on my key board this happen about two hours ago please help me on fixing the problem

All Replies (5)

philipp
philipp
  • Moderator

Chosen Solution

hello bigarthur, is this happening in different programs you're using on your computer or just in firefox?

bigarthur
bigarthur Question owner

no its is on all programs just can not get the numbers

philipp
philipp
  • Moderator

then it sounds rather like a hardware issue unfortunately, where we from Firefox support won't really be able to provide any help!

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Did you try to reboot the computer?

Is this a wireless keyboard or one connected via cable (USB)?

Modified by cor-el

FredMcD
FredMcD

Open a text editor. Start pressing the keys (all of them) one by one. Watch the screen as you are typing. It's possible something is wrong with the keyboard. A temporary help is; Windows > Start > search box > On Screen Keyboard.