Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded 26 to Dell XPS/Windows XP;how do I run it ?

  • 1 reply
  • 1 has this problem
  • Last reply by jscher2000

more options

Firefox told me to upgrade browser. So I downloaded Firefox Setup Stub 26.0 (4).exe. Now, when I open Firefox the message is "you need to upgrade"--still. How do I formalize the upgrade so that it is --in fact--upgraded and running once and for all? I'm running in Windows on a decade-old Dell XPS Windows XP Thanks.


All Replies (1)

more options

The stub installer is a small download. Once you double-click it, it pulls a larger file and installs it. If you've already done that, I suspect you might have a different issue.

Check your internal version number using Help > About Firefox

If that shows 26.0, then your Firefox is up-to-date and there is a glitch with the version number Firefox is reporting to websites. You can clear this up using the method outlined in this article: Websites say that Firefox is outdated or incompatible even though it's the latest version.

Does that work?