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when i sign in told my account is inactive

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by James

Kathleen Beal
Kathleen Beal
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I did try to go the upgrade but could not. I need help to get my sign in workin.

My sign in is this funstarling and password ****** my email ************


Email removed for protection -b

I did try to go the upgrade but could not. I need help to get my sign in workin. My sign in is this funstarling and password ****** my email ************ <sub>Email removed for protection -b<sub>

Modified by Moses

All Replies (3)

Moses
Moses
  • Moderator
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Kathleen,

If you are unable to log in and given the error message above, how were you able to post this question?

Moses
Moses
  • Moderator
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Also I see that you are running Firefox 3.6.17. That version is severely outdated. We are now on version 26.0. Please download the latest version of Firefox by going to www.getfirefox.com.

James
James
  • Top 25 Contributor
  • Moderator
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Moses, the useragent is stuck at Firefox 3.6.17 rather due to the (.NET CLR 3.5.30729) that was added on. Firefox 3.6.* and earlier versions useragents was prone to get stuck at the version when a Extension added something on UA.

funstarling once again you need to reset your useragent as this may explain the error you keep getting in needing to upgrade Firefox even though you may actually be using Firefox 26.0

Please see the https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_firefox-is-showing-the-wrong-user-agent on how to fix this.

Also Please reply to the thread instead of creating new ones.

Modified by James