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Launcher icons disappears after reboot

  • 2 replies
  • 1 has this problem
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  • Last reply by SebFr31

SebFr31
SebFr31
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On my UK Zte Open after update to Fos 1.1, i add the french language. All seems ok, but the icons in the launcher disappears on every reboot ! I must re-add them on every power on ...

Before reboot: http://img4.picload.org/image/owwpcpg/screenshot_befor.png

After: http://picload.org/image/owwpcip/screenshot_after.png

On my UK Zte Open after update to Fos 1.1, i add the french language. All seems ok, but the icons in the launcher disappears on every reboot ! I must re-add them on every power on ... Before reboot: http://img4.picload.org/image/owwpcpg/screenshot_befor.png After: http://picload.org/image/owwpcip/screenshot_after.png

Chosen solution

Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

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All Replies (2)

Andrew
Andrew
  • Moderator
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Chosen Solution

Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

SebFr31
SebFr31 Question owner
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Hello,

After resetting all is ok. Fos is still in 1.1 and in french ! Thanks !