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Resetting does NOT stop constant crashes

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  • 1 has this problem
  • Last reply by kobe

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Tried several of your 'fixes' and still can't read a single page with out constant CRASHES Apparently others have the same problems. Here's last crash reports:

420672a1-31df-4bab-b1de-814dea61e242 12/22/2013 10:37 PM
4a9a8142-50bb-4f3d-8b0f-813192a27c4d 12/21/2013 9:18 PM
50a66831-2f8f-4925-b5bc-a7c2546b4f51 12/21/2013 4:40 PM
dfb0bc05-84b6-4b62-905f-d08f9121d7fa 12/21/2013 4:24 PM
b80ac7ad-cd49-4f2d-985b-983f964c0390 12/20/2013 11:53 PM
ed08b196-3614-474e-aef8-0890129b06f6 12/19/2013 11:38 AM


Modified by cor-el

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The ones you posted don't have a bp- prefix.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.


Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.