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I can only sync once a day with Hotmail on ZTE Open phone

Posted

1. Each morning when I fire up my ZTE Open phone I can sync with my Hotmail account. Anytime after that it simply will NOT sync again for the rest of the day

2. I have yet to actually read an email on my Firefox ZTE Open phone, once I choose any email it appears to start to open it up but I then just get the spinning icon, I've let it spin for 1 hour and still nothing appears.

1. Each morning when I fire up my ZTE Open phone I can sync with my Hotmail account. Anytime after that it simply will NOT sync again for the rest of the day 2. I have yet to actually read an email on my Firefox ZTE Open phone, once I choose any email it appears to start to open it up but I then just get the spinning icon, I've let it spin for 1 hour and still nothing appears.

Chosen solution

Hello,

Are you checking your email on the computer and the mobile device? Have you tried removing the email account from the app and re-adding it back?

Also, do you have a strong data connection? And, are you checking via WiFi or Mobile data?

Thank you!

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

More Information

sahilnmmt 5 solutions 37 answers

Hello nigelLambert, Did you check the setting of Sync maybe it set to 2 days after the first sync see here for sync settings https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

Hello nigelLambert, Did you check the setting of Sync maybe it set to 2 days after the first sync see here for sync settings https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

Question owner

Thanks for response, but this is an issue with the app that is on the ZTE Open phone when I got it. So when I mention sync, I'm talking about the app syncing with Hotmail or Gmail for that matter. Has anyone managed to get this Email app working with their email account?

Thanks for response, but this is an issue with the app that is on the ZTE Open phone when I got it. So when I mention sync, I'm talking about the app syncing with Hotmail or Gmail for that matter. Has anyone managed to get this Email app working with their email account?
Andrew
  • Moderator
275 solutions 3562 answers

Chosen Solution

Hello,

Are you checking your email on the computer and the mobile device? Have you tried removing the email account from the app and re-adding it back?

Also, do you have a strong data connection? And, are you checking via WiFi or Mobile data?

Thank you!

Hello, Are you checking your email on the computer and the mobile device? Have you tried removing the email account from the app and re-adding it back? Also, do you have a strong data connection? And, are you checking via WiFi or Mobile data? Thank you!

Question owner

Hi Feer56, Removing my email accounts (Hotmail and Gmail) and then setting them up again appears to have worked, I can now sync anytime of day. Thanks very much for the tip, Nigel

Hi Feer56, Removing my email accounts (Hotmail and Gmail) and then setting them up again appears to have worked, I can now sync anytime of day. Thanks very much for the tip, Nigel
Andrew
  • Moderator
275 solutions 3562 answers

That's great to hear NigelLambert88. Thank you for reporting back and for choosing Firefox. Please do not hesitate to contact us back if you have any further question or issues by asking a new question on our support forum.

Have a great day!

That's great to hear NigelLambert88. Thank you for reporting back and for choosing Firefox. Please do not hesitate to contact us back if you have any further question or issues by asking a new question on our support forum. Have a great day!