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My tabs are being hijacked. Under page info shows: chrome://msdsd/content/newtab/newtab.html



          I searched online to try and find out what above hijack item is & how it can take over on any

page I tab. (I fixed my home page, and removed a toolbar line it also created).

I went into all the Firefox options, and check control panel add/remove programs to veryify there was no entry relating to Google, or Chrome or MSDSD.

Searched the web, There is no www.msdsd.com website, either. I have no idea where the hooks for this item are on my machine. If it is a program, I would delete it. If it is a setting I would change it.

Even attempted to block chrome:// on my firewall. Wish I could tell you how this got on my machine in the first place... Not having any luck getting a handle on this. Any ideas as to how to kill this items or where it originated from?

Chosen solution

hello madav, you have two extensions present, that possibly cause this behaviour: MySearchDial NewTab 9.5.3 & mysearchdial.com 1.6.0

Remove a toolbar that has taken over your Firefox search or home page

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20913.0
  • Adobe Shockwave for Director Netscape plug-in, version
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Unity Player 4.1.5f1
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • SOE Web Installer
  • npmnqmp 989898989877
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Rhapsody Player Engine Plugin
  • Windows Multimedia Services DRM Store Plug-In


  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/


  • MySearchDial NewTab 9.5.3 ({ad9a41d2-9a49-4fa6-a79e-71a0785364c8})
  • mysearchdial.com 1.6.0 (ffxtlbr@mysearchdial.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Copernic Desktop Search - Search Firefox content ({57319509-7821-41B0-9FDF-3B58F146AE33}) (Inactive)
  • HP Smart Print (quickprint@hp.com) (Inactive)
  • Java Quick Starter 1.0 (jqs@sun.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2014.6.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce FX 5200
  • adapterDescription2:
  • adapterDeviceID: 0x0322
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 5-16-2008
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: file:///C:/MARK/05.%20Comput/WEB%20LINKS/Webpages/My%20Webpages/MarkDawn%202009.htm
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • keyword.URL:
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386432781
  • places.history.expiration.transient_current_max_pages: 60372
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384650953


  • User JS: Yes
  • Accessibility: No
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

Chosen Solution

hello madav, you have two extensions present, that possibly cause this behaviour: MySearchDial NewTab 9.5.3 & mysearchdial.com 1.6.0

Remove a toolbar that has taken over your Firefox search or home page

Modified by philipp

Was this helpful to you? 6
unparadomas 0 solutions 1 answers

I have the same problem but the solution does not work in my pc: I have started Firefox in safe mode, meaning no extension activated, and the f... problems is still there

Was this helpful to you?
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Hi unparadomas

Could you please start a new thread for your question instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

Was this helpful to you? 1
PapaGeek 0 solutions 1 answers

I tried following the other posts here, maybe I’m just dense! Here is the step by step way I got rid of the chrome hijack!

Go to: Tools -> Add-ons -> Extensions

Disable “MySearchDial” and test that that cleared up your problem.

IF not for some reason, re-enable it, but I don’t think this will be the case.

If it does clean up the problem, remove the unwanted extension.

Was this helpful to you? 1
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