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silent crash on galaxy s3

Posted

firefox seems to crash silently after some time of browsing. the crash reporter is not triggered . Just before the crash the firefox becomes unresponsive and than black screen for a couple of seconds and than return to the phone main menu screen.

firefox seems to crash silently after some time of browsing. the crash reporter is not triggered . Just before the crash the firefox becomes unresponsive and than black screen for a couple of seconds and than return to the phone main menu screen.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r115

Application

  • User Agent: Mozilla/5.0 (Android; Mobile; rv:25.0) Gecko/25.0 Firefox/25.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5282 solutions 23336 answers

hello mitb66, i haven't seen may such reports that would indicate that it is a general issue of firefox on galaxy s3 devices. so you might want to try totally resetting firefox on the phone and see if this makes a difference: go into the system's settings > apps > firefox and tap on "clear data" - this will also delete your bookmarks, passwords & history though. the app will just be as freshly installed...

hello mitb66, i haven't seen may such reports that would indicate that it is a general issue of firefox on galaxy s3 devices. so you might want to try totally resetting firefox on the phone and see if this makes a difference: go into the system's settings > apps > firefox and tap on "clear data" - this will also delete your bookmarks, passwords & history though. the app will just be as freshly installed...

Helpful Reply

Hello philipp I've already tried all kinds of clearing including complete uninstall. I didn't see any improvement after clean up. Recently I've found a scenario that will cause the crash within 2-3 minutes 1. Open several (6-8) new tabs (the content is less important for the case). My test was with cnn.com. It seems to be important that new tabs are opened using context menu "Open link in new tab" 2. Add a new tab and open site flightradar24.com in it. This site seems to require a heavy processing. 3. Switch between opened tabs and perform a number of usual reading operations scrolling, zooming etc.

I've tried this scenario on my device several times and the result is always the same.

Hello philipp I've already tried all kinds of clearing including complete uninstall. I didn't see any improvement after clean up. Recently I've found a scenario that will cause the crash within 2-3 minutes 1. Open several (6-8) new tabs (the content is less important for the case). My test was with cnn.com. It seems to be important that new tabs are opened using context menu "Open link in new tab" 2. Add a new tab and open site flightradar24.com in it. This site seems to require a heavy processing. 3. Switch between opened tabs and perform a number of usual reading operations scrolling, zooming etc. I've tried this scenario on my device several times and the result is always the same.