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Getting cycle prohibited. Unable to access e-mail. "Proxy settings?

  • 2 replies
  • 91 have this problem
  • 140 views
  • Last reply by thomasb

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I am unable to access my Yahoo e-mail and am getting the following message: "Cycle Prohibited Description: Could not process your request for the document because it would cause an HTTP proxy cycle. Please check the URL and your browser's proxy settings."

Thank you,

Thomas Burchfield

I am unable to access my Yahoo e-mail and am getting the following message: "Cycle Prohibited Description: Could not process your request for the document because it would cause an HTTP proxy cycle. Please check the URL and your browser's proxy settings." Thank you, Thomas Burchfield

Chosen solution

No response. I "re-bookmarked" the e-mail page and that seems to work.

Read this answer in context 👍 11

All Replies (2)

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If you use a bookmark to reach the page then try to navigate to the page via the main Yahoo home page or log in page.


Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
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Chosen Solution

No response. I "re-bookmarked" the e-mail page and that seems to work.