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Installed firefox and works normally until I have to turn off my computer, then it does not start

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  • Last reply by Nellus

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I install firefox, and it works great as long as I do not restart my computer. Whenever I turn off or restart my computer it just opens a blank white not responding screen and I can't do anything with it. I have to uninstall and reinstall it everytime to get it to work. Any help?

I install firefox, and it works great as long as I do not restart my computer. Whenever I turn off or restart my computer it just opens a blank white not responding screen and I can't do anything with it. I have to uninstall and reinstall it everytime to get it to work. Any help?

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Try the safe-mode of windows with networking. See Windows safe-mode