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Firefox crashes seemingly for no reason, no discernable pattern

Posted

I'll be browsing, and Firefox will shut down. It's usually when I click on something, but occasionally when I'm just looking at the screen. After the last crash, I reopened Firefox and all my tabs came back. This happens once a day, occasionally more. The sporadic frequency makes it hard to troubleshoot extensions.

Crash Report IDs bp-420fd7ff-aa6e-4cd5-85d2-4cb122131104 bp-b3bbea0c-8e6b-4ad0-bb61-661ae2130820 bp-aef166ed-f8d3-421d-8ace-9d3bb2130819

Thank you!

I'll be browsing, and Firefox will shut down. It's usually when I click on something, but occasionally when I'm just looking at the screen. After the last crash, I reopened Firefox and all my tabs came back. This happens once a day, occasionally more. The sporadic frequency makes it hard to troubleshoot extensions. Crash Report IDs bp-420fd7ff-aa6e-4cd5-85d2-4cb122131104 bp-b3bbea0c-8e6b-4ad0-bb61-661ae2130820 bp-aef166ed-f8d3-421d-8ace-9d3bb2130819 Thank you!

Chosen solution

https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.

https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • detect the version of extension manager
  • The plugin allows you to have a better experience with Microsoft Lync
  • Citrix Online App Detector Plugin
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AVG Do Not Track 1.0.0.2 ({F53C93F1-07D5-430c-86D4-C9531B27DFAF})
  • Close other tabs 2.8 (closeothertabs@florian-volk.net)
  • Double Click Closes Tab 0.27 (dcct@mingyi.org)
  • Greasemonkey 1.12 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Norton Toolbar 2014.6.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • PriceBlink 4.1 (info@priceblink.com)
  • Readability 2.4 ({6005d9b1-d115-485a-a92a-3f6453ca3fe2})
  • RoboForm Toolbar for Firefox 7.9.2.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Turn Off the Lights 2.2.0.22 (stefanvandamme@stefanvd.net)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})
  • WOT 20131030 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Download YouTube Videos as MP4 1.7.12 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060}) (Inactive)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.8 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack) (Inactive)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (Inactive)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 570
  • adapterDescription2:
  • adapterDeviceID: 0x1081
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1280
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 10-23-2013
  • driverDate2:
  • driverVersion: 9.18.13.3165
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.startup.homepage: www.google.com
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383500019
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381508319

Misc

  • User JS: No
  • Accessibility: Yes
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

Chosen Solution

https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.

https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event. https://bugzilla.mozilla.org/show_bug.cgi?id=812186 <br /> Norton Confidential 2013 <br /> ''(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.)'' https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Question owner

Thank you so much for the quick reply. I'll disable Norton Confidential and get back to the forum with the results.

Thank you so much for the quick reply. I'll disable Norton Confidential and get back to the forum with the results.
BigMart 1 solutions 24 answers

I have had this problem recently. I use Kaspersky Internet Security, and never used Norton.

I have had this problem recently. I use Kaspersky Internet Security, and never used Norton.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

Helpful Reply

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
BigMart 1 solutions 24 answers

bp-fe6c03ac-905a-4dfa-99c1-1cc6f2140310 10/03/2014 14:50 bp-099a9a24-3fcd-460e-b950-d41012140310 10/03/2014 11:53 bp-738661ff-dc29-4ee3-9da9-adae72140309 09/03/2014 16:27 bp-ea34c9cd-e829-4648-b2b9-e9b172140308 08/03/2014 10:21 bp-ae0d4223-0b90-4d2a-93d7-777972140226 26/02/2014 21:16

bp-fe6c03ac-905a-4dfa-99c1-1cc6f2140310 10/03/2014 14:50 bp-099a9a24-3fcd-460e-b950-d41012140310 10/03/2014 11:53 bp-738661ff-dc29-4ee3-9da9-adae72140309 09/03/2014 16:27 bp-ea34c9cd-e829-4648-b2b9-e9b172140308 08/03/2014 10:21 bp-ae0d4223-0b90-4d2a-93d7-777972140226 26/02/2014 21:16
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

If you have Trusteer Rapport installed, try disabling it and see what happens.

If you have Trusteer Rapport installed, try disabling it and see what happens.
BigMart 1 solutions 24 answers

As I instructed it to closedown - so did Firefox !

As I instructed it to closedown - so did Firefox !
cor-el
  • Top 10 Contributor
  • Moderator
17411 solutions 157274 answers

Note that you can also check if there are updates for your Trusteer software in case this appears to be a problem with Trusteer and not something else.

Note that you can also check if there are updates for your Trusteer software in case this appears to be a problem with Trusteer and not something else. *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/report-problem *http://www.trusteer.com/support/submit-ticket

Modified by cor-el

BigMart 1 solutions 24 answers

I have just downloaded the up-to-date version of Trusteer. I am going out now, but will see what happens later this evening.

I have just downloaded the up-to-date version of Trusteer. I am going out now, but will see what happens later this evening.
BigMart 1 solutions 24 answers

I have had Firefox open for just under an hour, and then it suddenly disappeared.

As I said I had downloaded the latest Trusteer software, and had it activated on one site (GMail) but not on the site I was visiting when it crashed.

I have had Firefox open for just under an hour, and then it suddenly disappeared. As I said I had downloaded the latest Trusteer software, and had it activated on one site (GMail) but not on the site I was visiting when it crashed.
BigMart 1 solutions 24 answers

There it went again, about 45 mins from switch-on.

There it went again, about 45 mins from switch-on.
BigMart 1 solutions 24 answers

Any developments? This is so annoying when it happens.

Any developments? This is so annoying when it happens.
BigMart 1 solutions 24 answers

Good news, it hasn't crashed today! I have also downloaded an update. Hope the bug has been fixed.

Good news, it hasn't crashed today! I have also downloaded an update. Hope the bug has been fixed.
faster pastor 1 solutions 3 answers

I just began to have this problem - 4 times in 10 minutes. I use Paretologic, Panda, and Malwarebytes.

I just began to have this problem - 4 times in 10 minutes. I use Paretologic, Panda, and Malwarebytes.