X
Tap here to go to the mobile version of the site.

Support Forum

Can't boot after OTA v1.1 upgrade (ZTE Open Spain)

Posted

Hello,

I got my ZTE Open (Spain) pretty much working very well with the 1.0.1 official upgrade from ZTE (for Spain models). Then today I got a new system upgrade available (30Mb+) and proceed to download the upgrade.

After a while, the phone rebooted and kept in the loading screen rebooting again and again. I did tried soft reset, factory reset and didn't work out.

Then, as I found the update was stored in the SD card (updates/fota/update.zip), I did tried to apply it again but got "Error in /tmp/sideload/package.zip". Here is my recovery log: http://dpaste.com/1420406/

I tried also downgrading to v1.0.1 but I can't because it complains is not v1.0.0 system.

I hope anybody can point me out a solution, I live in south america and bought this phone from Spain , so having to return it will not be easy nor quick.

Hello, I got my ZTE Open (Spain) pretty much working very well with the 1.0.1 official upgrade from ZTE (for Spain models). Then today I got a new system upgrade available (30Mb+) and proceed to download the upgrade. After a while, the phone rebooted and kept in the loading screen rebooting again and again. I did tried soft reset, factory reset and didn't work out. Then, as I found the update was stored in the SD card (updates/fota/update.zip), I did tried to apply it again but got "Error in /tmp/sideload/package.zip". Here is my recovery log: http://dpaste.com/1420406/ I tried also downgrading to v1.0.1 but I can't because it complains is not v1.0.0 system. I hope anybody can point me out a solution, I live in south america and bought this phone from Spain , so having to return it will not be easy nor quick.

Modified by rolando1

Chosen solution

I have good news!

Today I noticed in the ZTE website, even though the System OS version didn't change, the date for the upgrade image was just few days ago (2013-11-08).

So, I downloaded the image, proceeded with the upgrade and EVERYTHING WORKED RIGHT!

Sorry the caps, I'm so excited :)

Thank you all for your help, especially Mozilla staff.

Download page for ZTE Open Spain: http://www.ztedevices.com/support/smart_phone/176dd5a1-9d70-40a5-80ce-baa1c4ca6173.html?type=software

Here is the country selector: http://www.ztedevices.com/support/selectproduct.html?type=software

Read this answer in context 2

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/28.0.1500.71 Chrome/28.0.1500.71 Safari/537.36

More Information

Andrew
  • Moderator
287 solutions 3650 answers

Black_Cat: What update are you looking for? We understand that you are frustrated but are doing our very best to rectify the issue. I will also contact Michelle to update this thread as well even if there is nothing new.

Thanks!

Black_Cat: What update are you looking for? We understand that you are frustrated but are doing our very best to rectify the issue. I will also contact Michelle to update this thread as well even if there is nothing new. Thanks!
mluna
  • Administrator
70 solutions 486 answers

Hi,

I have nothing new to report, we are still waiting for new images. The latest still applies:

If you are able to go back to the shop where you bought the phone, the ZTE post-sales center has agreed to either fix it or replace it.

If you are not able to return to the shop where it was purchased ZTE is preparing a new update package that will include the fix to avoid the boot up problem after the update. I appreciate your patience while they prepare the solution.

Best regards, Michelle Luna, Firefox OS Support Manager, Mozilla

Hi, I have nothing new to report, we are still waiting for new images. The latest still applies: If you are able to go back to the shop where you bought the phone, the ZTE post-sales center has agreed to either fix it or replace it. If you are not able to return to the shop where it was purchased ZTE is preparing a new update package that will include the fix to avoid the boot up problem after the update. I appreciate your patience while they prepare the solution. Best regards, Michelle Luna, Firefox OS Support Manager, Mozilla
aledelreal 0 solutions 3 answers

We got it back from tech support here in Colombia. They said they updated the OS and it finally turned back on. They also said the battery life was about 6 hours, and that you should try to never let it completely discharge and turn off, because it might take a lot to turn back on, if it ever does. I have to admit I am highly dissapointed by this phone. I mean, they basically said keep it plugged all the time, and updates still fail, even though they said that I should apply all updates available. Lately it turns off randomly (battery at 60 or 70%) and I have to remove the battery to turn it back on. I am really close to toss it and start saving for a new one, because it really doesn't do justice to all the other amazing mozilla products. Maybe other FFOS phones had better hardware, but here we had it at the same price than an Alcatel, I assumed they were comparable. Now weeks later the ZTE is 55% off here, and I feel ripped off. If you combine both some OS glitches and the crappy hardware, a FFOS phone is something I don't think I'll ever want to experience again. :(

We got it back from tech support here in Colombia. They said they updated the OS and it finally turned back on. They also said the battery life was about 6 hours, and that you should try to never let it completely discharge and turn off, because it might take a lot to turn back on, if it ever does. I have to admit I am highly dissapointed by this phone. I mean, they basically said keep it plugged all the time, and updates still fail, even though they said that I should apply all updates available. Lately it turns off randomly (battery at 60 or 70%) and I have to remove the battery to turn it back on. I am really close to toss it and start saving for a new one, because it really doesn't do justice to all the other amazing mozilla products. Maybe other FFOS phones had better hardware, but here we had it at the same price than an Alcatel, I assumed they were comparable. Now weeks later the ZTE is 55% off here, and I feel ripped off. If you combine both some OS glitches and the crappy hardware, a FFOS phone is something I don't think I'll ever want to experience again. :(
mluna
  • Administrator
70 solutions 486 answers

Hi aledelreal,

Thank you for letting me know the result of taking your device back to the shop. I'm very sorry to hear your experience.

In your case, where the phone is turning off randomly, even though I'm sure it is a hardship to have to return to the store again, I would take it back again to let Movistar know there is still a serious problem with the device and request that it be replaced.

I will update the bug on my side to include your report of these problems, so the appropriate people at Mozilla, Movistar and ZTE are made aware.

Thanks again for your time to let us know all of the details.

Best regards, Michelle Luna

Hi aledelreal, Thank you for letting me know the result of taking your device back to the shop. I'm very sorry to hear your experience. In your case, where the phone is turning off randomly, even though I'm sure it is a hardship to have to return to the store again, I would take it back again to let Movistar know there is still a serious problem with the device and request that it be replaced. I will update the bug on my side to include your report of these problems, so the appropriate people at Mozilla, Movistar and ZTE are made aware. Thanks again for your time to let us know all of the details. Best regards, Michelle Luna

Chosen Solution

I have good news!

Today I noticed in the ZTE website, even though the System OS version didn't change, the date for the upgrade image was just few days ago (2013-11-08).

So, I downloaded the image, proceeded with the upgrade and EVERYTHING WORKED RIGHT!

Sorry the caps, I'm so excited :)

Thank you all for your help, especially Mozilla staff.

Download page for ZTE Open Spain: http://www.ztedevices.com/support/smart_phone/176dd5a1-9d70-40a5-80ce-baa1c4ca6173.html?type=software

Here is the country selector: http://www.ztedevices.com/support/selectproduct.html?type=software

I have good news! Today I noticed in the ZTE website, even though the System OS version didn't change, the date for the upgrade image was just few days ago (2013-11-08). So, I downloaded the image, proceeded with the upgrade and EVERYTHING WORKED RIGHT! Sorry the caps, I'm so excited :) Thank you all for your help, especially Mozilla staff. Download page for ZTE Open Spain: http://www.ztedevices.com/support/smart_phone/176dd5a1-9d70-40a5-80ce-baa1c4ca6173.html?type=software Here is the country selector: http://www.ztedevices.com/support/selectproduct.html?type=software
Ralph Daub
  • Administrator
158 solutions 1182 answers

Hi Rolando1,

That is very exciting news! I am very happy to hear that this new package from ZTE recovered your phone to a working state!

Since it had been some time since we last received news from the ZTE support team, and since this particular update package failed on my phone when I first tested it, I assumed ZTE was still working on a fix.

It is very exciting to hear that you tested it, found the solution, and shared the details. Thank you so much! This will certainly be helpful to other users who may have this problem and bump into this thread.

Thank you for following up, and for contributing to the solution of this issue. You rock! =)

- Ralph

Hi Rolando1, That is very exciting news! I am very happy to hear that this new package from ZTE recovered your phone to a working state! Since it had been some time since we last received news from the ZTE support team, and since this particular update package failed on my phone when I first tested it, I assumed ZTE was still working on a fix. It is very exciting to hear that you tested it, found the solution, and shared the details. Thank you so much! This will certainly be helpful to other users who may have this problem and bump into this thread. Thank you for following up, and for contributing to the solution of this issue. You rock! =) - Ralph
Black_Cat 0 solutions 8 answers

-- Install /sdcard ...

Finding update package...

Opening update package...

Verifying update package...

E:signature verification failed

Installation aborted.

............ for B2G_P752D04V1.1.0B04_TME(SD).zip in root directory of my sd card.

''-- Install /sdcard ... Finding update package... Opening update package... Verifying update package... E:signature verification failed Installation aborted.'' ............ for B2G_P752D04V1.1.0B04_TME(SD).zip in root directory of my sd card.

Modified by Black_Cat

Question owner

Black_Cat, can you get the md5sum of the zip file? Looks like you got the file corrupted somehow.

The update.zip I used have this md5sum:

a78d14cc42a7b39f91d7c0ea20b4690b B2G_P752D04V1.1.0B04_TME(SD).zip

The ZTE package:

1267dfb1798735ca7caa41c3f67d8869 2013110810201108.zip

Black_Cat, can you get the md5sum of the zip file? Looks like you got the file corrupted somehow. The update.zip I used have this md5sum: a78d14cc42a7b39f91d7c0ea20b4690b B2G_P752D04V1.1.0B04_TME(SD).zip The ZTE package: 1267dfb1798735ca7caa41c3f67d8869 2013110810201108.zip
Black_Cat 0 solutions 8 answers

Helpful Reply

$ md5sum 2013110810201108.zip 1267dfb1798735ca7caa41c3f67d8869 2013110810201108.zip

$ md5sum B2G_P752D04V1.1.0B04_TME\(SD\).zip a78d14cc42a7b39f91d7c0ea20b4690b B2G_P752D04V1.1.0B04_TME(SD).zip

It doesn't matter, I gave up weeks ago...

I need a phone, not a joke.

$ md5sum 2013110810201108.zip 1267dfb1798735ca7caa41c3f67d8869 2013110810201108.zip $ md5sum B2G_P752D04V1.1.0B04_TME\(SD\).zip a78d14cc42a7b39f91d7c0ea20b4690b B2G_P752D04V1.1.0B04_TME(SD).zip It doesn't matter, I gave up weeks ago... I need a phone, not a joke.
neocrivi 0 solutions 1 answers

Try this rom:

http://gnulinuxvagos.es/topic/2187-he-brickeado-mi-zte-open-%C2%BFy-ahora-qu%C3%A9/


"update-signed.zip" is signed for user "pazos" for developer keys in recovery.

Try this rom: http://gnulinuxvagos.es/topic/2187-he-brickeado-mi-zte-open-%C2%BFy-ahora-qu%C3%A9/ "update-signed.zip" is signed for user "pazos" for developer keys in recovery.