X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

ZTE Open update crashes

Posted

Today, a new update appeared on my phone. I downloaded it and installed it. About a third through it crashed. I saw a Linux type screen with blue and yellow text indicating that there was an error in the update file in the SD card. I had just reformatted the SD card, reinserted it and the battery. Has anyone else experienced that?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPad; CPU OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25

More Information

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi, I was able to download and install the update succesfully today. Did you get the blue screen resolved? Thanks, Michelle

Question owner

No, I didn't. I restarted, did all the routine, but got the same blue/yellow screen

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi,

I'm sorry to hear that, so the phone is unusable? It won't boot?

Thanks, Michelle

jwnewell 0 solutions 5 answers

I had the same issue. The update seemed to install but then came up in the System Recovery screen. The error was: E: Error in /sdcard/updates/fota/update.zip (Status 7) Installation aborted. I rebooted the phone & it came back up OK, but no update installed.

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi jwnewell,

Thanks for your post about this,much appreciated. I had no trouble with the update, but I also have no sdcard installed.

Can you remove your sdcard and then try to do the update again? Let me know how it goes.

-Michelle

jwnewell 0 solutions 5 answers

Still doesn't work with the SD card removed. Still comes up in system recovery. Now the error is: E: Error in /data/local/updates/fota/update.zip (Status 7) Installation aborted. E: failed to mount SD card ..... Still able to reboot from system recovery.

Question owner

Hi Michelle, I also tried the remove the SD card and then install the update. I had the same result, different error message, but no update. But then phone isn't dead. I can restart it and it comes back normal, but without the update. Michael

Question owner

I just reset the phone completely. A bit of a pain, but it didn't make any difference. After the reset there were 7 updates. I got the same error screen.

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi,

Thanks for getting back to me. Just to be sure, you aren't usb connected and you have plenty of battery while you're doing this? I assume those two things aren't the issue, but thought I should mention it just in case.

I will try to reproduce this with my other orange device and get QA to look into it first thing tomorrow. I suspect they might ask me what type/size sdcards you are using, so send that along if you can please.

Could you also tell me what it says under 'Build Identifier' when you go into Settings > Device Information > More Information?

I'll post back here with any bug that I file or more information when I have it. Thanks again for reporting this!

Best, Michelle

jwnewell 0 solutions 5 answers

No USB and plenty of battery. The build identifier is 20130724040538. The MicroSD card is PNY HC 8GB.

Question owner

No USB and fully charged. Build identifier 20130724040538. 32GB class 10 SD card, no name on the card. Thanks, Michelle.

javiercampos2k5 0 solutions 1 answers

I have the same problem

  • Bulleted list itemAdd image file with the error, in recovery mode'
  • Bulleted list itemTried with factory reset and not work
  • Bulleted list item Numbered list itemtried with restore with stock firmware from this site

and also failed to.

  • Bulleted list itemIs impossible restore with stock firmware, same error

The link for stock firmware is: http://www.ztedevices.com/support/smart_phone/cba40ed6-d3ab-44c0-bdee-3a15803dc187.html

Modified by javiercampos2k5

thomassturm 0 solutions 2 answers

I'm having the same issue - the new 9MB update fails to install. From what I can tell my ZTE Open has not been able to install ANY system updates since I got it through the eBay sale.

Here is the device info: OS: 1.0.1.0 Firmware: V1.01.00.01.019.144 Build: 20130724040538

I've attached a screenshot of the crash. I've tried to reset the phone completely, but I get the same message every time.

Thanks!

Brian 0 solutions 1 answers

Same issue, here's another screenshot.

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Thanks all,

There is a bug on file and we've communicated the issue to ZTE. This update was for the open bootloader addition, from what I understand. Will post back with more info as I have it.

Best, Michelle

jezra 0 solutions 58 answers

mluna, where did you get the information about this update? I have the same issue, and I would love to know what is actually in the updates that get sent to my device by ZTE.

thomassturm 0 solutions 2 answers

I'd like to second jezra's question - is there a page where we can see what's in the updates? Even a rough milestone preview for the next couple of updates would be great. Thanks!

jezra 0 solutions 58 answers

Is there any communication going on between Mozilla and ZTE that is public?

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi,

I got this information from the Mozilla technical account manager for ZTE. This improvement (fastboot/openboot), is so that developers can fully use the devices for building and testing.

I don't have a list of upcoming improvements planned by ZTE, but I'm happy to ask for something like this to help us all know what is in each update. I thank you for your patience.

Best, Michelle

runlevelsix 0 solutions 1 answers

I found a recovery.log file on my microSD card. You can download it here and see if it helps for troubleshooting: http://goo.gl/mrPdxQ

Modified by runlevelsix