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How do I sync my contacts with Facebook?

Posted

Firefox OS comes with a feature to synchronise ones contacts with Facebook. This is done through the Contacts → Settings → Facebook menus, and is documented at https://support.mozilla.org/en-US/kb/add-your-contacts-firefox-os.

However, when I do this, it asks me for a username and password, before giving me a (Facebook-side) error of "Invalid App ID: 323".

Probably related to bug #883344.

Firefox OS comes with a feature to synchronise ones contacts with Facebook. This is done through the Contacts → Settings → Facebook menus, and is documented at https://support.mozilla.org/en-US/kb/add-your-contacts-firefox-os. However, when I do this, it asks me for a username and password, before giving me a (Facebook-side) error of "Invalid App ID: 323". Probably related to bug #883344.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

Andrew
  • Moderator
277 solutions 3569 answers

What phone do you have?

Thank you!

What phone do you have? Thank you!

Helpful Reply

The ZTE Open.

The ZTE Open.
Andrew
  • Moderator
277 solutions 3569 answers

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

Hello, After reading the information provided about your issue I suggest a soft reset of the phone. #Take the back cover of the phone off. #Take the battery out. #Take the SIM card and microSD card out (if applicable). #Wait 10 seconds. #Put the SIM card and microSD card back in (if applicable). #Put the battery back in. #Put the back cover back on. #Turn the device on. #Check if the issue you were having is still present. Please report back to us if this solved your problem! Thank you

Helpful Reply

No, that doesn't work. Neither does resetting via the "Reset Phone" option in Settings.

No, that doesn't work. Neither does resetting via the "Reset Phone" option in Settings.
Andrew
  • Moderator
277 solutions 3569 answers

Hello,

Thank you for reaching out to Mozilla Support about your issue. After reviewing your issue, I recommend that you reach out to your place of purchase for more assistance.

Thank you!

Hello, Thank you for reaching out to Mozilla Support about your issue. After reviewing your issue, I recommend that you reach out to your place of purchase for more assistance. Thank you!
mluna
  • Administrator
70 solutions 486 answers

Hi Zuzak,

Thanks for reporting this issue, I can reproduce it on my ZTE open also. I will investigate this more with the dev team, but I think your hunch about 883344 is a good one.

Regards, Michelle

Hi Zuzak, Thanks for reporting this issue, I can reproduce it on my ZTE open also. I will investigate this more with the dev team, but I think your hunch about 883344 is a good one. Regards, Michelle
T1mE1969 0 solutions 1 answers

I am also having the problem. I can connect with facebook via the app and have imported contacts from gmail after trying the facebook importer. Michelle would you also drop me a note if you get an answer from support.

Many Thank,

Lee

I am also having the problem. I can connect with facebook via the app and have imported contacts from gmail after trying the facebook importer. Michelle would you also drop me a note if you get an answer from support. Many Thank, Lee
mastastealth 0 solutions 1 answers

I am also having this issue.

I am also having this issue.