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I had avast security; it sandboxed or reset mozilla and I cannot even uninstall it after removing avast from my computer. How do I fix this on Windows XP?

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I recently installed avast and it either sandboxed or reset mozilla, which no longer works. I removed avast from my computer, but still cannot correct the problem. I contacted avast and was told to purchase their '365 remote assistance' for $169.00; on a fixed income, I cannot afford such a price. Additionally, I cannot uninstall/remove mozilla through the add/remove listing. How can I uninstall mozilla so that I can reinstall it? My operating system is Windows XP [2003] I am not a computer 'geek' so please give straight forward answers. Many thanks.

I recently installed avast and it either sandboxed or reset mozilla, which no longer works. I removed avast from my computer, but still cannot correct the problem. I contacted avast and was told to purchase their '365 remote assistance' for $169.00; on a fixed income, I cannot afford such a price. Additionally, I cannot uninstall/remove mozilla through the add/remove listing. How can I uninstall mozilla so that I can reinstall it? My operating system is Windows XP [2003] I am not a computer 'geek' so please give straight forward answers. Many thanks.

Chosen solution

Can you install FIrefox over it? And i disbelive the 160$ tech support from anyone.

Download the good firefox from - https://www.mozilla.org/en-US/firefox/all/

And scan for malware with all programs.

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Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; (R1 1.3); .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

More Information

Waka_Flocka_Flame 441 solutions 5048 answers

Chosen Solution

Can you install FIrefox over it? And i disbelive the 160$ tech support from anyone.

Download the good firefox from - https://www.mozilla.org/en-US/firefox/all/

And scan for malware with all programs.

Can you install FIrefox over it? And i disbelive the 160$ tech support from anyone. Download the good firefox from - https://www.mozilla.org/en-US/firefox/all/ And scan for malware with all programs. * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]

Question owner

Thank you W_F_Flame, I reinstalled over Mozilla and it seems to be working now. As to your remark about "disbelieving" the price for the 365 avast program, I can assure you that is EXACTLY the price quoted---as a senior citizen, I learned long ago as a small child that lying doesn't pay or do anyone any good.

Thank you W_F_Flame, I reinstalled over Mozilla and it seems to be working now. As to your remark about "disbelieving" the price for the 365 avast program, I can assure you that is EXACTLY the price quoted---as a senior citizen, I learned long ago as a small child that lying doesn't pay or do anyone any good.