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Unresponsive script error when clicking on slideshow image link

Posted

All of a sudden Flash slideshows I have installed are getting an "unresponsive script" error when you click on any of the hyperlinked slideshow images. After clicking on the image, it takes a long time for the page to change, then the "unresponsive script" warning window pops up identifying this page as the culprit with a :16 at the end.

Example: http://accessretirement.com/new

The slideshow itself works fine, it is the hyperlink that is a problem. I didn't change the script. This happens in Safe Mode as well. Also happens on Windows laptop. Does not happen in Safari. Clients are screaming, have tried asking this question before but didn't get an answer. Appreciate any thoughts.

All of a sudden Flash slideshows I have installed are getting an "unresponsive script" error when you click on any of the hyperlinked slideshow images. After clicking on the image, it takes a long time for the page to change, then the "unresponsive script" warning window pops up identifying this page as the culprit with a :16 at the end. Example: http://accessretirement.com/new The slideshow itself works fine, it is the hyperlink that is a problem. I didn't change the script. This happens in Safe Mode as well. Also happens on Windows laptop. Does not happen in Safari. Clients are screaming, have tried asking this question before but didn't get an answer. Appreciate any thoughts.

Chosen solution

Thanks a lot for trying, but it didn't work. I finally just replaced it with an HTML5 slideshow.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.7
  • 5.1.20125.0
  • Coupons Inc., Coupon Printing FireFox Plugin
  • RealPlayer Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6
  • WebEx64 General Plugin Container Version 202
  • Simple plug-in that handles Citrix connection files
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • LiveCode Player
  • CANON iMAGE GATEWAY MyCamera Download Plugin
  • Office Live Update v1.0
  • Picasa plugin.
  • Plug-in for Starfield utilities

Application

  • Firefox 23.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0/Darwin/en-US/

Extensions

  • Favicon Restorer 1.4 (faviconrestorer@masserog.it)
  • Multirow Bookmarks Toolbar 5.0.1 ({FBF6D7FB-F305-4445-BB3D-FEF66579A033})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6750M OpenGL Engine
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://google.com
  • browser.startup.homepage_override.buildID: 20130730113002
  • browser.startup.homepage_override.mstone: 23.0
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Clearface Gothic LT Std
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://www.google.com/search?&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376062931
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,video/x-flv
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 2
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1374856937

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Moderator
321 solutions 4037 answers

Helpful Reply

I don't get any unresponsive script. It's best that the consumer contacts us as each case is different.

Some things you can suggest:

  • Update to the latest version of Adobe Flash
  • Clear cache and cookies
I don't get any unresponsive script. It's best that the consumer contacts us as each case is different. Some things you can suggest: *Update to the latest version of Adobe Flash <br> *Clear cache and cookies <br>

Modified by Andrew

Question owner

Did both multiple times over last few days. Still get same error on both iMac and Windows laptop, but not in Safari.

Did both multiple times over last few days. Still get same error on both iMac and Windows laptop, but not in Safari.
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157300 answers

See also this previous thread.

See also this previous thread. *[[/questions/966983]]

Question owner

That was also my post. I didn't get a satisfactory answer so I rewrote/reposted the question.

That was also my post. I didn't get a satisfactory answer so I rewrote/reposted the question.
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157300 answers

A good place to ask advice about web development is at the mozillaZine "Web Development/Standards Evangelism" forum.

The helpers at that forum are more knowledgeable about web development issues.
You need to register at the mozillaZine forum site in order to post at that forum.

A good place to ask advice about web development is at the mozillaZine "Web Development/Standards Evangelism" forum. *http://forums.mozillazine.org/viewforum.php?f=25 The helpers at that forum are more knowledgeable about web development issues.<br> You need to register at the mozillaZine forum site in order to post at that forum.

Question owner

This is not a development issue. It worked fine until the last Firefox update...

This is not a development issue. It worked fine until the last Firefox update...
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157300 answers

Things change and specifications can change between updates. Also it can happen that previously a -moz prefix was required and that now an unprefixed version is supported.

Things change and specifications can change between updates. Also it can happen that previously a -moz prefix was required and that now an unprefixed version is supported. *https://developer.mozilla.org/Mozilla/Firefox/Releases/23 *https://developer.mozilla.org/Mozilla/Firefox/Releases/23/Site_Compatibility *https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Releases

Question owner

This is simply a hyperlink issue. It has nothing to do with running a script.

This is simply a hyperlink issue. It has nothing to do with running a script.
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Hi pellky, you wrote:

This is simply a hyperlink issue. It has nothing to do with running a script.

I think it's not an ordinary HTML hyperlink, but navigation generated by ActionScript in your Flash media. If you dump Flash and switch to a JavaScript slider with ordinary hyperlinks, that may well solve your problem.

(For the record, as I noted in the other thread, I don't get an error message, just a delay in navigation.)

Hi pellky, you wrote: <blockquote>This is simply a hyperlink issue. It has nothing to do with running a script.</blockquote> I think it's not an ordinary HTML hyperlink, but navigation generated by ActionScript in your Flash media. If you dump Flash and switch to a JavaScript slider with ordinary hyperlinks, that may well solve your problem. (For the record, as I noted in the other thread, I don't get an error message, just a delay in navigation.)

Question owner

I got rid of the warning window by changing something in about:config but it doesn't solve the problem of it taking forever to get to the new page once the image link is clicked. The navigation is in an XML script. It works fine in Safari, why not Firefox? I have at least 15 of these kind of slideshows, not inclined to change them all out just for Firefox.

I got rid of the warning window by changing something in about:config but it doesn't solve the problem of it taking forever to get to the new page once the image link is clicked. The navigation is in an XML script. It works fine in Safari, why not Firefox? I have at least 15 of these kind of slideshows, not inclined to change them all out just for Firefox.
designjockey 0 solutions 5 answers

I am having the same issue as pellky, but in this case it's a swf file that streams FLV files with a link. Clicking on the video normally takes users to a new page. In FF it throws up the Unresponsive script error, while on Chrome and Safari it works fine. This is a very recent issue and nothing was changed in the code.

Tried the safe FF mode, that didn't fix it.

I am having the same issue as pellky, but in this case it's a swf file that streams FLV files with a link. Clicking on the video normally takes users to a new page. In FF it throws up the Unresponsive script error, while on Chrome and Safari it works fine. This is a very recent issue and nothing was changed in the code. Tried the safe FF mode, that didn't fix it.
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Hi designjockey, if it's a Windows Vista - 7 -8 system, does it make any difference if you disable the Flash player plugin's protected mode? See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

This might solve some Flash-related script errors, but might not have any effect on the slow navigation.

Hi designjockey, if it's a Windows Vista - 7 -8 system, does it make any difference if you disable the Flash player plugin's protected mode? See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] This might solve some Flash-related script errors, but might not have any effect on the slow navigation.
designjockey 0 solutions 5 answers

Helpful Reply

Hey jscher2000,

This was tested on multiple machines including Mac Snow Leopard, Mac Lion, Win 7. There is no error in the Flash itself, the script error is coming from the browser when clicked on the banner to invoke a link.

Hey jscher2000, This was tested on multiple machines including Mac Snow Leopard, Mac Lion, Win 7. There is no error in the Flash itself, the script error is coming from the browser when clicked on the banner to invoke a link.

Question owner

Same problem on Mountain Lion. Works fine in both Chrome and Safari. This is a very recent error, within a couple of weeks.

Same problem on Mountain Lion. Works fine in both Chrome and Safari. This is a very recent error, within a couple of weeks.
designjockey 0 solutions 5 answers

Yes it is very recent, pellky, we only noticed it today so it can't be that old.

Yes it is very recent, pellky, we only noticed it today so it can't be that old.
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Someone who is good with debuggers/profilers could investigate where the delay is.

Someone who is good with debuggers/profilers could investigate where the delay is.
designjockey 0 solutions 5 answers

jscher2000, I already tried debugger, with no luck.

jscher2000, I already tried debugger, with no luck.

Question owner

I first reported this on 8/5. Is that considered "very recent" when clients are screaming because their customers can't get to the landing pages that sell their products?

I first reported this on 8/5. Is that considered "very recent" when clients are screaming because their customers can't get to the landing pages that sell their products?
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Has anyone filed a bug on this? I can't find one. https://bugzilla.mozilla.org/

Has anyone filed a bug on this? I can't find one. https://bugzilla.mozilla.org/
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

I am not a Flash developer, but based on trying to understand how Flash is interacting with Firefox, it might be helpful to indicate:

(1) Whether you are using the ActionScript 2 getURL() method or the ActionScript 3 navigateToURL() method, or some other method; and

(2) Whether the destination URL is known to your script at the time of the click or must be retrieved using a network request.

I am not a Flash developer, but based on trying to understand how Flash is interacting with Firefox, it might be helpful to indicate: (1) Whether you are using the ActionScript 2 getURL() method or the ActionScript 3 navigateToURL() method, or some other method; and (2) Whether the destination URL is known to your script at the time of the click or must be retrieved using a network request.