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Can't sync my data from my mobile to my desktop

Posted

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery key and I know its the right one. How can I move my data from my Android device to my PC safely.

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery key and I know its the right one. How can I move my data from my Android device to my PC safely.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.94 Safari/537.36

More Information

Application Basics
Name
Firefox
Version
21.0
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130511120803
browser.startup.homepage_override.mstone
21.0
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
21.0
font.internaluseonly.changed
false
gfx.direct3d.checkDX10
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1370015286
places.history.expiration.transient_current_max_pages
102041
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0046
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16384)
Driver Date
10-9-2012
Driver Version
8.15.10.2858
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0

philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

Helpful Reply

hello, on your android device, go into the systems settings app > accounts & synchronisation > firefox sync > pair device. then on your desktop go to firefox > options > sync > set up firefox sync > i have an account, enter the 3x4 digit code that is displayed into your android device and finish the steps in order to pair the two devices.

hello, on your android device, go into the systems ''settings app > accounts & synchronisation > firefox sync > pair device''. then on your desktop go to ''firefox > options > sync > set up firefox sync > i have an account'', enter the 3x4 digit code that is displayed into your android device and finish the steps in order to pair the two devices.

Question owner

Thanks for your response. I think I screwed things up before do that. I Right now my PC won't sync (copy) contents of my Android device, and it says sync encountered an error. I must have changed the "key" associated with my account by trying to log in with my email from the browser.

Thanks for your response. I think I screwed things up before do that. I Right now my PC won't sync (copy) contents of my Android device, and it says sync encountered an error. I must have changed the "key" associated with my account by trying to log in with my email from the browser.
philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

Helpful Reply

can you try to unlink the desktop version from the account again under firefox > options > sync & then perform the steps i've described in my first answer again?

can you try to unlink the desktop version from the account again under ''firefox > options > sync'' & then perform the steps i've described in my first answer again?

Question owner

I already tried this, even installed firefox on a different PC and tried to sync, same result. It appears my device and PC recognize different keys, if that were possible.

I already tried this, even installed firefox on a different PC and tried to sync, same result. It appears my device and PC recognize different keys, if that were possible.

Question owner

The problem is still unsolved. Are there any more suggestions? Thank you.

The problem is still unsolved. Are there any more suggestions? Thank you.
philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

you could try to reset the sync account, like it is described here: Replace your Sync information - however, beware that this will mean loss of data that is stored on the sync servers, so you'd then rely on the data that is stored within the firefox profile on your android phone only...

you could try to reset the sync account, like it is described here: [[Replace your Sync information]] - however, beware that this will mean loss of data that is stored on the sync servers, so you'd then rely on the data that is stored within the firefox profile on your android phone only...

Question owner

Is it then possible to have the data on the Android device to sync to the sync server?

Is it then possible to have the data on the Android device to sync to the sync server?
philipp
  • Top 25 Contributor
  • Moderator
5281 solutions 23331 answers

i feel uneasy answering that - in principle that is how it's supposed to work, but there always seem to be some quirks when it comes to sync...

i feel uneasy answering that - in principle that is how it's supposed to work, but there always seem to be some quirks when it comes to sync...

Question owner

Thanks for your help all the way

Thanks for your help all the way
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

You can look at this version of the about:synckey extension that I have modified to show the sync key in current Firefox versions (desktop and mobile).

You can download this Firefox extension file without having to register and sign on to this website by clicking the "Download This File" button.

You can look at this version of the about:synckey extension that I have modified to show the sync key in current Firefox versions (desktop and mobile). * http://www.freefilehosting.net/aboutsynckey-11-fnfx You can download this Firefox extension file without having to register and sign on to this website by clicking the "Download This File" button. * [[/questions/942893]]

Question owner

I tried to download and install but won't work. I also followed the link to the webpage but it says not updated for version 22.0.

I tried to download and install but won't work. I also followed the link to the webpage but it says not updated for version 22.0.
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

I hadn't checked the extension lately and it apparently got broken.
I've uploaded a corrected version under the same name that should be working.


Components.utils.import("resource://services-sync/main.js");
Weave.Utils.hyphenatePassphrase(Weave.Service.identity.syncKey);
I hadn't checked the extension lately and it apparently got broken.<br /> I've uploaded a corrected version under the same name that should be working. * http://www.freefilehosting.net/aboutsynckey-11-fnfx ---- <pre><nowiki>Components.utils.import("resource://services-sync/main.js"); Weave.Utils.hyphenatePassphrase(Weave.Service.identity.syncKey);</nowiki></pre>

Question owner

The file didn't open on my mobile device, I use a Nexus 4.

The file didn't open on my mobile device, I use a Nexus 4.
cor-el
  • Top 10 Contributor
  • Moderator
17343 solutions 156777 answers

Do you mean that you got an error when installing?

You need to type about:synckey to display the page with the sync key and providing that sync is installed properly, you should see the sync key.

Do you mean that you got an error when installing? You need to type about:synckey to display the page with the sync key and providing that sync is installed properly, you should see the sync key.
siva.n 0 solutions 1 answers

i having a local area connecting system. if anybody can easily access my system. because i am having lot of data. somebody can stole how can i identify . or they access easily or not. for example facebook chat to my friend .if they are identify or not.please help me .

i having a local area connecting system. if anybody can easily access my system. because i am having lot of data. somebody can stole how can i identify . or they access easily or not. for example facebook chat to my friend .if they are identify or not.please help me .
saschanaz 0 solutions 2 answers

I tried to install the xpi file in Android Firefox but I cannot even open the xpi type file in my Firefox. Mobile Firefox doesn't even know to open it. :/

I tried to install the xpi file in Android Firefox but I cannot even open the xpi type file in my Firefox. Mobile Firefox doesn't even know to open it. :/