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Attempting to reset sync. "Pair a Device" will not allow me to "continue."

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

rdriffle
rdriffle

I deactivated my computer and am now attempting to reactivate it to use Sync. I followed the instructions: Tools > set up sync > I have an account. The "Pair a Device" screen comes up with the code. However, the "continue" button is greyed out and will not function.

I deactivated my computer and am now attempting to reactivate it to use Sync. I followed the instructions: Tools > set up sync > I have an account. The "Pair a Device" screen comes up with the code. However, the "continue" button is greyed out and will not function.

Chosen solution

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.

Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code, provided by the device (computer) that you want to pair, in three fields to pair a device on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
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All Replies (2)

philipp
philipp
  • Moderator

you'll have to enter the code that your device is generating into another instance of firefox which is already connected to the firefox sync account.

How do I add a device to Firefox Sync?

cor-el
cor-el
  • Moderator

Chosen Solution

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.

Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code, provided by the device (computer) that you want to pair, in three fields to pair a device on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)