X
Tap here to go to the mobile version of the site.

Support Forum

Attempting to reset sync. "Pair a Device" will not allow me to "continue."

Posted

I deactivated my computer and am now attempting to reactivate it to use Sync. I followed the instructions: Tools > set up sync > I have an account. The "Pair a Device" screen comes up with the code. However, the "continue" button is greyed out and will not function.

I deactivated my computer and am now attempting to reactivate it to use Sync. I followed the instructions: Tools > set up sync > I have an account. The "Pair a Device" screen comes up with the code. However, the "continue" button is greyed out and will not function.

Chosen solution

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.

Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code, provided by the device (computer) that you want to pair, in three fields to pair a device on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5264 solutions 23279 answers

you'll have to enter the code that your device is generating into another instance of firefox which is already connected to the firefox sync account.

How do I add a device to Firefox Sync?

you'll have to enter the code that your device is generating into another instance of firefox which is already connected to the firefox sync account. [[How do I add a device to Firefox Sync?]]
cor-el
  • Top 10 Contributor
  • Moderator
17267 solutions 156041 answers

Chosen Solution

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.

Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code, provided by the device (computer) that you want to pair, in three fields to pair a device on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code. Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code, provided by the device (computer) that you want to pair, in three fields to pair a device on the computer that has a working Sync setup. Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible. # open "Tools > Options > Sync" or "Firefox > Set Up Sync" # click "Set Up Firefox Sync" to go to "Firefox Sync Setup" # click "I Have an Account" : Connect # click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)