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Crashes and reverting from 20.0.1 back to 20.0 for no reason

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  • 2 have this problem
  • 255 views
  • Last reply by ozman812

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I have had a lot of problems with Firefox crashing. Then I get a dialogue box that pops up and says that windows must be restarted to finish a previous install or something like that. It also keeps going back to 20.0 after I have installed 20.0.1 5 times now.

Chosen solution

I tried your suggestion, but it did not work. I had to completely uninstall using revo uninstaller to clean out everything. Then I installed again and of course had to get all my add-ons again.

Knock on wood, but so far it seems to have worked. Thank you for taking the time to answer my question, even if it did not work. Not everyone will take the time to try and help!

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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

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Chosen Solution

I tried your suggestion, but it did not work. I had to completely uninstall using revo uninstaller to clean out everything. Then I installed again and of course had to get all my add-ons again.

Knock on wood, but so far it seems to have worked. Thank you for taking the time to answer my question, even if it did not work. Not everyone will take the time to try and help!