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Please help me remove Sweetpacks from FF and my PC. Sweetpacks INSTALLED ITSELF on my PC laptop.

Posted

Sweetpacks showed up on my Windows XP SP3 laptop with a Centrino Duo chip and 2GIG of memory.

I'm trying to get rid of this crap. Their instruction for Firefox is to go to "Tools, then Options, then Setting's???? I do not have a search engine setting, under Options, on my FF browser. Plus everything I've read about this software leads me to believe there may still be numerous hidden or invisible files in Firefox collecting my every move, and in other software on my laptop as well.

There isn't a search setting on FF Options to select a search engine. I know I can select it in the upper right corner search box however, every time I try to add a menu bar, Sweetpacks insert's itself as the search engine. I downloaded Spyhunter, ran an it, and removed 2371 malware files. It still didn't remove all of the Sweetpacks junk...........HELP!!!

Modified by Yachtmeister

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Shockwave Flash 11.5 r502
  • npsitesafety
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Talk Plugin Video Accelerator version:0.1.44.21
  • Version 3.8.1.9672
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Safe Search 12.0.0.2222 ({1E73965B-8B48-48be-9C8D-68B920ABC1C4}) (Inactive)
  • AVG Security Toolbar 14.1.0.10 (avg@toolbar) (Inactive)
  • Browser Defender Toolbar 4.0.0.0 ({cb84136f-9c44-433a-9048-c5cd9df1dc16}) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Special Savings 2.0.0 (specialsavings@vshsolutions.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 945GM Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 11-28-2005
  • driverDate2:
  • driverVersion: 6.14.10.4436
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 53425
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10758 solutions 96832 answers

Helpful Reply

Try to reset prefs on the about:config page that refer to Sweetpacks.

  • Open the about:config page via the location bar and do a search for sweetpacks or sweet via the Search bar at the top of the about:config page.
  • Reset all sweetpacks related prefs that appear bold (user set) via the right-click context menu to their default values.

You can also try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

TheOldFox 110 solutions 619 answers

Helpful Reply

These types of malware often piggy-back on other free software that you download and install from the internet.

Sweetpacks and SweetIM are related. Read both of the following"

In addition, maybe related maybe not, you have an extension, Special Savings 2.0.0 (Inactive), which is also malware. The above relating to the cleanup of Sweetpacks may clear up this item, but may not. Here are instructions for removal of Special Savings (can not vouch for it, but worth a try)

You can also refer to the following for (1). general information, (2). links to free malware removal tools, and (3). links to specialized malware removal forums to help clean your system.

Modified by TheOldFox

bmurray5 0 solutions 1 answers

hours spent finding sweetpacks, about:config did the trick. Thanks for taking the time to help