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Why can't I see www.msn.com, I have used that site for years, now I can't see it anymore.

Posted

when I type in www.msn.com, suddenly, I can't see anything but a blank page. I can type in any other site and there's no problem, but when I type in www.msn.com or msn in a search engine and then pick the site from a list, the page is still blank. I uninstalled firefox and reinstalled it yesterday, 3/2, but that didn't work... I've tried to save it to my homepage, but the butterfly icon doesn't show up to do that.

Chosen solution

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites like msn.com that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
Read this answer in context 12

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.6 r602
  • PriceGong Comparative Shopping Tool
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • 5.1.10411.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Default Tab 1.4.2 (addon@defaulttab.com)
  • Freeze.com NetAssistant 3.6.5 ({1266764D-FC4F-4FA7-B63B-884D53B1680F})
  • PriceGong 2.6.10 ({8A9386B4-E958-4c4c-ADF4-8F26DB3E4829})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Wajam 1.26 ({5a95a9e0-59dd-4314-bd84-4d18ca83a0e2})
  • We-Care App 4.1.16.26 (wecarereminder@bryan)
  • HP Smart Web Printing 4.0 (smartwebprinting@hp.com) (Inactive)
  • Java Quick Starter 1.0 (jqs@sun.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Solid Savings 0.89.6 (9518042e-7ad6-4dac-b377-056e28d00c8f@f1cc0a13-4df1-4d66-938f-088db8838882.com) (Inactive)
  • Yahoo! Toolbar 2.5.4.20130221100632 ({635abd67-4fe9-1b23-4f01-e679fa7484c1}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Q965/Q963 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2992
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-2-2008
  • driverDate2:
  • driverVersion: 6.14.10.4943
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20120206,6902,0,16,0
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.msn.com
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362007927
  • places.history.expiration.transient_current_max_pages: 13148
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Chosen Solution

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites like msn.com that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)