Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why can't I drag files from my downloads window to my Desktop to move/copy file there on my Macbook?


On my work computer (Windows), when I download a file, and the Firefox downloads window pops up, I have the option to drag-and-drop the file onto my Desktop for easy reference. When I attempt to do the same on my Macbook (OS 10.7.5), I just get a weird shortcut file ("File Internet Location"). Why can't I drag files from my downloads window to my Desktop to move/copy file there on my Macbook? It's kind of a pain to have to initiate the "Show in Finder" sequence in order to then drag-and-drop the file to the Desktop when I know there is a faster way!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Version
  • Google Talk Plugin Video Accelerator version:
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Office Live Update v1.0
  • 5.1.10411.0
  • Musicnotes Viewer plugin 1.17.3 http://www.musicnotes.com
  • npmnqmp 071303000006
  • iPhoto6
  • RealPlayer Plugin
  • DivX Content Upload Plug-In: Uploads DivX video in your browser!
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/Darwin/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Zotero 3.0.14 (zotero@chnm.gmu.edu)


  • incrementalGCEnabled: True


  • adapterDescription:
  • adapterDeviceID: 0x27a2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel GMA 950 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 9
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361500786
  • places.history.expiration.transient_current_max_pages: 53688
  • places.history.expiration.transient_optimal_database_size: 85899344
  • places.last_vacuum: 1320376570
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False


  • User JS: No
  • Accessibility: No
David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

Hi there,

This seems like a bug! I searched Bugzilla but couldn't find a previous bug for this, so I went ahead and filed one: https://bugzilla.mozilla.org/show_bug.cgi?id=846765

Thanks for reporting this, please copy yourself to the bug if you want to stay up to date and get a notification when it's fixed.

Cheers, David

Question owner

Thanks David, I did just that! I was frustrated that I couldn't find much chatter about this in my searches, so it must be a bug. - Charity