Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why does my firefox crash continously?

  • 1 reply
  • 3 have this problem
  • 86 views
  • Last reply by philipp

isabell14
isabell14
more options

it keeps crashing on every website i go on. i cant do anything can someone plz help? these are the last 5 crash reports: bp-c3e72ac2-add5-4c0e-a0f3-5d1d32130222 bp-d88463c4-e9a3-48d9-a7ed-6ebc92130222 bp-1494ad15-37c5-4954-9812-965122130222 bp-d526261d-3909-4a8e-a247-377bc2130222 bp-812824d4-0e9b-49f2-a59f-3558e2130222

it keeps crashing on every website i go on. i cant do anything can someone plz help? these are the last 5 crash reports: bp-c3e72ac2-add5-4c0e-a0f3-5d1d32130222 bp-d88463c4-e9a3-48d9-a7ed-6ebc92130222 bp-1494ad15-37c5-4954-9812-965122130222 bp-d526261d-3909-4a8e-a247-377bc2130222 bp-812824d4-0e9b-49f2-a59f-3558e2130222

All Replies (1)

philipp
philipp
  • Moderator
more options

hello isabell, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.