X
Tap here to go to the mobile version of the site.

Support Forum

Screen miniatures appear instead of normal menues.

Posted

I run FF 18 on a laptop with a 2nd screen connected. As of today when I click on a menu button I don't get the normal menu. Instead I get a miniature picture of my webscreen. I can manouver the cursor and whith it in the right position I get the normal menu in full size. In this situation I have to move arround very cautiously. If I move incorrectly then I'm back at the miniature screen again and have to start all over again. I have uninstalled FF and all it's settings, addons, bookmarks but the problem remains. I've tried to disconnect the 2nd screen but the problem remains.

I can provide a screnshot of the problem but haven't found a way to include the picture.

I run FF 18 on a laptop with a 2nd screen connected. As of today when I click on a menu button I don't get the normal menu. Instead I get a miniature picture of my webscreen. I can manouver the cursor and whith it in the right position I get the normal menu in full size. In this situation I have to move arround very cautiously. If I move incorrectly then I'm back at the miniature screen again and have to start all over again. I have uninstalled FF and all it's settings, addons, bookmarks but the problem remains. I've tried to disconnect the 2nd screen but the problem remains. I can provide a screnshot of the problem but haven't found a way to include the picture.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.97 Safari/537.11

More Information

philipp
  • Top 10 Contributor
  • Moderator
2945 solutions 13733 answers

hello christofer, you can attach a screenshot when you post a reply to your original question.

hello christofer, you can attach a screenshot when you post a reply to your original question.

Question owner

Thanks!

Here it comes.

Thanks! Here it comes.
philipp
  • Top 10 Contributor
  • Moderator
2945 solutions 13733 answers

Helpful Reply

i wonder if this forum question from a mac user might be a related issue - https://support.mozilla.org/questions/946690

does it make a difference if you try updating your graphics driver or disabling hardware acceleration in firefox > options > advanced > general?

i wonder if this forum question from a mac user might be a related issue - https://support.mozilla.org/questions/946690 does it make a difference if you try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]] or disabling hardware acceleration in firefox > options > advanced > general?

Question owner

The mac related problem https://support.mozilla.org/questions/946690 is not the same as mine.

Finally I managed to disable hardware acceleration in FF. That solved the problem. Is this a bug or what?

I haven't tried to update the graphics driver yet.

The mac related problem https://support.mozilla.org/questions/946690 is not the same as mine. Finally I managed to disable hardware acceleration in FF. That solved the problem. Is this a bug or what? I haven't tried to update the graphics driver yet.

Helpful Reply

I ran a windows update but I forgot to try activate the hardware accelerator in FF before that. So I don't know if the problem was fixed without running a Win update. FF runs normally now with hardware accelerator activated.

The win update contained only optional updates. See screenshot. 1st Logitech Logitech - Other hardware - USB Input Device (Logitech Download Assistant) 2nd to 4th update for Win 7; KB2709981, KB2574819, KB2592687

I ran a windows update but I forgot to try activate the hardware accelerator in FF before that. So I don't know if the problem was fixed without running a Win update. FF runs normally now with hardware accelerator activated. The win update contained only optional updates. See screenshot. 1st Logitech Logitech - Other hardware - USB Input Device (Logitech Download Assistant) 2nd to 4th update for Win 7; KB2709981, KB2574819, KB2592687
cor-el
  • Top 10 Contributor
  • Moderator
12139 solutions 112765 answers

You probably had to reboot the computer to install the updates and that also may have helped if you hadn't done this before.

You probably had to reboot the computer to install the updates and that also may have helped if you hadn't done this before.

Question owner

I had rebooted the computer earlier but it didn't help. The graphics problem might still be there though. I had a webpage open with a film ad on on it. The meny started to behave strangely again but in another manner this time. I disabled the hardware accelerator again and the problem disapeared.

I had rebooted the computer earlier but it didn't help. The graphics problem might still be there though. I had a webpage open with a film ad on on it. The meny started to behave strangely again but in another manner this time. I disabled the hardware accelerator again and the problem disapeared.
philipp
  • Top 10 Contributor
  • Moderator
2945 solutions 13733 answers

can you go to firefox > help > troubleshooting information & copy the content of the graphics section & paste it here? thnx...

can you go to firefox > help > troubleshooting information & copy the content of the graphics section & paste it here? thnx...

Question owner

I hope this is OK. If not please let me know.// Chris

{

 "application": {
   "name": "Firefox",
   "version": "18.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
   "supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/sv-SE/"
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 4,
   "browser.startup.homepage_override.buildID": "20130104151925",
   "browser.startup.homepage_override.mstone": "18.0",
   "extensions.lastAppVersion": "18.0",
   "general.autoScroll": false,
   "gfx.direct3d.prefer_10_1": true,
   "gfx.direct2d.disabled": true,
   "layers.acceleration.disabled": true,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.warn_viewing_mixed": false
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "numAcceleratedWindowsMessage": [
     "no information"
   ],
   "adapterDescription": "AMD Radeon HD 7640G + 7670M Dual Graphics",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x9903",
   "adapterRAM": "512",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "8.944.2.1000",
   "driverDate": "4-5-2012",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.1.7601.17789",
   "direct2DEnabledMessage": [
     "no information"
   ],
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7640G + 7670M Dual Graphics)",
   "info": {
     "AzureCanvasBackend": "cairo",
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "none"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.9.4",
     "version": "4.9.4"
   },
   "NSS": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.14.1.0",
     "version": "3.14.1.0"
   },
   "NSSSSL": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.14.1.0 Basic ECC",
     "version": "3.14.1.0 Basic ECC"
   }
 },
 "extensions": [
   {
     "name": "avast! WebRep",
     "version": "7.0.1474",
     "isActive": false,
     "id": "wrc@avast.com"
   }
 ]

}

I hope this is OK. If not please let me know.// Chris { "application": { "name": "Firefox", "version": "18.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0", "supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/sv-SE/" }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 4, "browser.startup.homepage_override.buildID": "20130104151925", "browser.startup.homepage_override.mstone": "18.0", "extensions.lastAppVersion": "18.0", "general.autoScroll": false, "gfx.direct3d.prefer_10_1": true, "gfx.direct2d.disabled": true, "layers.acceleration.disabled": true, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 104858, "privacy.sanitize.migrateFx3Prefs": true, "security.warn_viewing_mixed": false }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "numAcceleratedWindowsMessage": [ "no information" ], "adapterDescription": "AMD Radeon HD 7640G + 7670M Dual Graphics", "adapterVendorID": "0x1002", "adapterDeviceID": "0x9903", "adapterRAM": "512", "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64", "driverVersion": "8.944.2.1000", "driverDate": "4-5-2012", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.1.7601.17789", "direct2DEnabledMessage": [ "no information" ], "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7640G + 7670M Dual Graphics)", "info": { "AzureCanvasBackend": "cairo", "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "none" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.9.4", "version": "4.9.4" }, "NSS": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" }, "NSSUTIL": { "minVersion": "3.14.1.0", "version": "3.14.1.0" }, "NSSSSL": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" }, "NSSSMIME": { "minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC" } }, "extensions": [ { "name": "avast! WebRep", "version": "7.0.1474", "isActive": false, "id": "wrc@avast.com" } ] }
philipp
  • Top 10 Contributor
  • Moderator
2945 solutions 13733 answers

another thing you could try is to update your graphics driver - this should be the correct link for your model: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

also enter about:config into the firefox location bar (confirm the info message in case it shows up) & search for preferences starting with gfx. and displayed in bold - right-click and reset those entries to their default value.

Upgrade your graphics drivers to use hardware acceleration and WebGL

another thing you could try is to update your graphics driver - this should be the correct link for your model: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx also enter '''about:config''' into the firefox location bar (confirm the info message in case it shows up) & search for preferences starting with '''gfx.''' and displayed in bold - right-click and reset those entries to their default value. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Question owner

Thanks!

It seems as the problem is gone. I tried going to the website where I last experienced the problems. The site works OK and the menues appears normally.

Thanks! It seems as the problem is gone. I tried going to the website where I last experienced the problems. The site works OK and the menues appears normally.