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I get a message - Adobe can't download a PDF with this browser - download by your browser and the try to then open the PDF open the PDF


I am using Firefox 17.0.1 for the MAC - I have no idea about how I would go about downloading the information to then open the PDF

This is a new problem because in the past I have been able to open PDF's and I can open saved PDF's

Additional System Details

Installed Plug-ins

  • Version
  • Google Talk Plugin Video Accelerator version:
  • Shockwave Flash 11.5 r502
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5
  • 5.1.10411.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version
  • npmnqmp 071706000001
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

  • Top 10 Contributor
416 solutions 4930 answers

Helpful Reply

Check your Plugin

Make use of Adobe Reader to View and Download PDF.

Otherwise, Make use of FOXIT Reader.

  • Top 10 Contributor
  • Moderator
10754 solutions 96798 answers

Helpful Reply

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

PDF files may also be found under another entry like Portable document.

Question owner

Thanks - seems to work - surprised that an Adobe add on would cause the problem

bob454 0 solutions 1 answers

I have tried all the recommendations I've seen such as switching to the Adobe reader external program. I also tried to install another plugin I was led to on this site. Nothing works.

In fact Firefox is becoming decreasingly useful. I think they are getting to cute and making this browser to cumbersome and buggy. For example, I an no longer download statements directly from Bank of America's site into my financial app. Now I have to manually download the file and click on it. It used to download and automatically open up.

I have a feeling my days of using Firefox are numbered, which is sad because I've been favoring Mozilla browsers since Netscape was new.