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FF crashes EVERY TIME I print to a pdf

  • 4 replies
  • 4 have this problem
  • 51 views
  • Last reply by cynholy

cynholy
cynholy

I have copied and pasted the crash reports below. I have updated to the latest version of FF and it is still happening. I am printing the document to Adobe PDF.

I have copied and pasted the crash reports below. I have updated to the latest version of FF and it is still happening. I am printing the document to Adobe PDF.

Chosen solution

Thanks!

Please do the following and let me know the results:

  1. Create a new testing profile for Firefox, then try to print from there. If it works, let me know, if not, I'd like to see the crash id from that profile. Profile Manager - Create, remove or switch Firefox profiles. If Firefox does not crash, it's a problem in your profile so we'll have to dig into that.
  2. Update Adobe Reader and the other Plugins you have installed. You can use http://ninite.com/flash-java-picasa-reader-shockwave/ninite.exe to do this easily with one installer. Test again after the update.
  3. Install every available update for Windows. http://windows.microsoft.com/en-US/windows/help/windows-update

After doing this, let me know if Firefox still crashes.

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All Replies (4)

user633449
user633449

This looks like a known crash in Firefox, would you be willing to work with us to diagnose this crash?

cynholy
cynholy Question owner

Sure. What do I need to do?

user633449
user633449

Chosen Solution

Thanks!

Please do the following and let me know the results:

  1. Create a new testing profile for Firefox, then try to print from there. If it works, let me know, if not, I'd like to see the crash id from that profile. Profile Manager - Create, remove or switch Firefox profiles. If Firefox does not crash, it's a problem in your profile so we'll have to dig into that.
  2. Update Adobe Reader and the other Plugins you have installed. You can use http://ninite.com/flash-java-picasa-reader-shockwave/ninite.exe to do this easily with one installer. Test again after the update.
  3. Install every available update for Windows. http://windows.microsoft.com/en-US/windows/help/windows-update

After doing this, let me know if Firefox still crashes.

cynholy
cynholy Question owner

It seems to be working now. I installed all of the updates and created a testing profile. It did not crash on the testing profile or the default.

Thank you so much!!!