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My firefox crashes withou displaying a crash message, freezes and does not respond majority of the time. what is wrong and what do i do?


When i start Firefox it either 1) crashes, no crash message displayed. just closes as if nothing happened. 2) freezes, doesn't respond to anything and i have to "kill" it with task manager because if it froze and i try to click elsewhere like to show desktop or on another task it freezes the entire computer. It freezes in 3 ways: 1) is when i just opened it and it freezes immediately 2) when i click on it, or start typing some address into the bar 3) when i press enter after I've typed the URL in the address bar. my Firefox doesn't have any add-ons, or anything else. i already re-installed it 2 times, cleared cache, history, reset all settings. still crashes

Additional System Details

Crash ID


Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • Contribute Firefox IBE Plugin DLL
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers


  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

i have Windows XP 64 bit.

  • Top 10 Contributor
  • Moderator
10751 solutions 96752 answers

Try to disable hardware acceleration in Firefox.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.