Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hi, I used Firefox sync as a backup because i had to format my hardrive, now i want the info back and it seem like i cant. Is there anyway to get the info back

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

ronaldszkolnik
ronaldszkolnik

I have my user name and password but never kept the original recovery key. From what i have read, i tried the option of using the replace all data with the one on the server but without the original key is not letting me and if i ask for a new key it says that it will erase the info on the server. Can anybody help? Thanks

I have my user name and password but never kept the original recovery key. From what i have read, i tried the option of using the replace all data with the one on the server but without the original key is not letting me and if i ask for a new key it says that it will erase the info on the server. Can anybody help? Thanks

Modified by ronaldszkolnik

Chosen solution

I'm sorry, but if you didn't made a backup of the sync key then all data stored on the sync server is lost and can't be retrieved.

It is always best to make a backup copy locally on an USB stick or CD-ROM/DVD because sync isn't meant to be used in this way.

Read this answer in context 👍 2

All Replies (1)

cor-el
cor-el
  • Moderator

Chosen Solution

I'm sorry, but if you didn't made a backup of the sync key then all data stored on the sync server is lost and can't be retrieved.

It is always best to make a backup copy locally on an USB stick or CD-ROM/DVD because sync isn't meant to be used in this way.