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Dell Streak says not compatible, but supported device list says it is.

Posted

The Dell Streak 5 (AT&T) is running Android 2.2 and has a Qualcomm Snapdragon (QSD 8250) which is supposedly Arm7. It is listed on the list of supported devices. However, when I go to the play store, it says that my device isn't compatible with firefox mobile. Anybody know why it would lie to me?

The Dell Streak 5 (AT&T) is running Android 2.2 and has a Qualcomm Snapdragon (QSD 8250) which is supposedly Arm7. It is listed on the list of supported devices. However, when I go to the play store, it says that my device isn't compatible with firefox mobile. Anybody know why it would lie to me?

Chosen solution

This should be fixed momentarily. The 5" Dell Streak was accidentally blocked, but has now been un-blocked. It might take several minutes for the store to update. Sorry for the trouble!

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5

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mluna 70 solutions 486 answers

Helpful Reply

Hi,

Thanks for reporting this and for trying to use Firefox mobile. I'll find out if this was an oversight or if the supported devices list is incorrect and get back to you.

If you want to try the unstable version in the meantime, you can get it from http://nightly.mozilla.org.

Regards, Michelle

Hi, Thanks for reporting this and for trying to use Firefox mobile. I'll find out if this was an oversight or if the supported devices list is incorrect and get back to you. If you want to try the unstable version in the meantime, you can get it from http://nightly.mozilla.org. Regards, Michelle

Question owner

I installed the nightly, and it does work, so it would seem to be just the list is wrong somehow. Let me know if you need any info about my phone.

I installed the nightly, and it does work, so it would seem to be just the list is wrong somehow. Let me know if you need any info about my phone.

Question owner

I installed the nightly, and it does work, so it would seem to be just the list is wrong somehow. Let me know if you need any info about my phone.

I installed the nightly, and it does work, so it would seem to be just the list is wrong somehow. Let me know if you need any info about my phone.
kbrosnan
  • Moderator
584 solutions 3850 answers

The Dell streak is a tablet we will support tablets in a upcoming version of Firefox for Android.

The Dell streak is a tablet we will support tablets in a upcoming version of Firefox for Android.

Question owner

The original Dell Streak (of which I am speaking) is a phone, albeit a 5 inch screen phone. I'm not sure what makes it specifically a tablet. If it's not supported, then it shouldn't be in the list of supported devices. But it is in the list, yet the Google Play Store says it is incompatible. Furthermore the underlying requirements of Arm7 & Android 2.2 are met by the Dell Streak, so it seems like an omission somewhere.

The original Dell Streak (of which I am speaking) is a phone, albeit a 5 inch screen phone. I'm not sure what makes it specifically a tablet. If it's not supported, then it shouldn't be in the list of [https://wiki.mozilla.org/Mobile/Platforms/Android#System_Requirements supported devices]. But it is in the list, yet the Google Play Store says it is incompatible. Furthermore the underlying requirements of Arm7 & Android 2.2 are met by the Dell Streak, so it seems like an omission somewhere.
Matt Brubeck 145 solutions 1390 answers

Chosen Solution

This should be fixed momentarily. The 5" Dell Streak was accidentally blocked, but has now been un-blocked. It might take several minutes for the store to update. Sorry for the trouble!

This should be fixed momentarily. The 5" Dell Streak was accidentally blocked, but has now been un-blocked. It might take several minutes for the store to update. Sorry for the trouble!

Question owner

Awesome. Interesting note, the Play Store App on the device seems to cache the results for some time, as it still claimed that it was incompatible. However, I was able to visit the app page on my computer browser, and push the install from there, as it was aware of the change. Installed & working fine now. Thanks!

Awesome. Interesting note, the Play Store App on the device seems to cache the results for some time, as it still claimed that it was incompatible. However, I was able to visit the app page on my computer browser, and push the install from there, as it was aware of the change. Installed & working fine now. Thanks!