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Netflix instant plays have always worked for me with Firefox. Now, they only play on Safari. I reinstalled Firefox, made sure all updates and minimum requirements weren't an issue - but the movies still won't play. Help?

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  • Last reply by Matt_G

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After clicking on a movie to play, the screen turns black, no movie playing control buttons or anything else.

After clicking on a movie to play, the screen turns black, no movie playing control buttons or anything else.

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Hi SunGoddesss85,

We have a section for Fixing Facebook and YouTube issues, but I think your problem might benefit from these articles as well. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!