X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I subscribe to Acorn TV. I am unable to stream their videos. I have no problem with Hulu, iTunes, Netflix. I have spoken with Acorn and have tried Firefox, Chrome and Safari, but nothing works. I am using a MacBook OS 10.6.8 and Firefox 3.6.12

Posted

I am a premium subscriber to AcornTV. I have been unable to stream video on my home MacBook Pro (OS 10.6.8) using Firefox 3.6.12. I can easily stream Hulu, iTunes, Netflix, etc, but NOT AcornTV. I have tried the AcornTV player on Safari, Chrome and Firefox, nothing works. I use Time Warner High Speed internet at home, and they claim the problem is on Acorn's end, which Acorn denies. The biggest frustration is that I CAN stream Acorn videos on my office iMac desktop, using the same OS and same version of Firefox (we have our own server at work, though).

Additional System Details

Sites Affected

http://acornonline.com/acorntv.aspx

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • Office Live Update v1.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9
  • 4.0.60531.0
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 11.0 d1
  • Coupons Inc., Coupon Printing FireFox Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

strongwind 8 solutions 58 answers

The problem may be something to do with your MacBook, which unfortunately I cannot comment on because I'm not expert.

But you could try installing the latest version of Firefox (v6) to see if that makes any difference.

If this was the answer you were looking for, please click 'Solved' -- Thanks.

Question owner

I upgraded to Firefox 6.0, but the problem still remains. I cannot stream AcornTV videos.

jlinck 0 solutions 1 answers

I'm watching it right now on Firexfox, but it's on a Dell, not a Mac. Have you tired watching it on a Chrome or IE browser instead of Firefox? And does it work on those browsers?

You should continue to follow up with Acorn TV - email acorntv@acornmedia.com and you will get help, from the CTO, if necessary. Also, they now have a diagnostic page built that can analyze your computer and it will give them more information about your system. So, if you haven't tried in two months, it might be worth trying again.