Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When installing Adobe Flash Player 10.3 (install_flashplayer10_chrd_aih.exe) I get the error message, "Download configuration failed"

  • 7 replies
  • 474 have this problem
  • 25 views
  • Last reply by chromalyn

tcarignan
tcarignan

Firefox 5.0, XP3

Firefox 5.0, XP3

Chosen solution

Please do the following. These are both direct links, so you won't see a site, but I've included a screenshot of what the downloads look like.

  1. Click this link to download the Flash uninstaller: uninstall_flash_player.exe

  2. Click this one to download the latest installer: install_flash_player.exe

  3. Next, close Firefox.

  4. Next, double click the uninstall_flash_player.exe file you downloaded to remove the player from your machine.

  5. Next, reboot.

  6. When the PC boots to the desktop, double click the install_flash_player.exe file to install the latest version.

N.B. Do not start Firefox during the uninstall or install procedure.

Read this answer in context 👍 17

All Replies (7)

Xircal
Xircal

Chosen Solution

Please do the following. These are both direct links, so you won't see a site, but I've included a screenshot of what the downloads look like.

  1. Click this link to download the Flash uninstaller: uninstall_flash_player.exe

  2. Click this one to download the latest installer: install_flash_player.exe

  3. Next, close Firefox.

  4. Next, double click the uninstall_flash_player.exe file you downloaded to remove the player from your machine.

  5. Next, reboot.

  6. When the PC boots to the desktop, double click the install_flash_player.exe file to install the latest version.

N.B. Do not start Firefox during the uninstall or install procedure.

tcarignan
tcarignan Question owner

To Xircal: Worked like a charm. Thanks.

Xircal
Xircal

You're welcome.

Incidentally, your Adobe Reader looks to be out of date which exposes your system to attack. See this Adobe security advisory: http://www.adobe.com/support/security/bulletins/apsb11-16.html

To update, download the latest version from here: http://get.adobe.com/reader/?promoid=BUIGO but remove the checkmark from the option to install McAfee Security Scan because it can cause system instability if you already have an antivirus program installed.

A visit to the Plugins Check page might also be in order in case anything else needs updating.

tcarignan
tcarignan Question owner

How would you know that my Adobe Reader is out-of-date?

Xircal
Xircal

Click the link to "More system details", top right of this forum. ;)

Medina0314
Medina0314

Hi. I also had the same problem trying to install Adobe Flash Player and your solution totally worked. Awesome! Thanks so much.

Now, having the same exact error message, but this time for Adobe Reader. Is there an uninstall for reader. I do not see it in my list of programs, but maybe there are hidden files? I didn't see Adobe Flash in my list of software either, but the uninstall program seemed to be uninstalling something.

Anyway, if you can help me figure out how to install Adobe Reader, that would be great.

I am using Windows XP and I have been granted temporary Administrator/install rights (it's my work laptop).

Thanks!

chromalyn
chromalyn

I have tried this, numerous time, and it does not resolve the issue "download configuration failed". The only thing I can think of is that I am on dial-up. I will try it again on a faster connect. But I followed the instructions to the letter. BTW, maybe you should add "keep your internet connection open when installing".