Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

although I downloaded ff 4, it keeps on saying i must download ff 4

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by Berengaria

more options

downloaded ff 4, keep getting the message I must download ff 4, furthermore ff 4 does not work completely - is not automatically connected with e-mail programme (entourage) and before I can start I must first click on the 'install' icon. Weird. Is de-installing and then re-installing ff 4 an option? How can I do that (searched but couldn't find (or reckognize) the required info. tnx!

Chosen solution

You can drag the Firefox application from the doc to the trash to remove (uninstall) it. That should be sufficient and allow you to install the new version with causing problems.

Read this answer in context 👍 1

All Replies (4)

more options

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Yeah, I get that, but I do I execute a succesfull and complete de-install? This is what I would do: - search on 'firefox' in 'this computer' - delete everything that comes up - empty waste basket - restart the computer and install ff anew

Please let me know if this is the way to go or wether there's a better method. Thanks for your reply!

more options

Chosen Solution

You can drag the Firefox application from the doc to the trash to remove (uninstall) it. That should be sufficient and allow you to install the new version with causing problems.

more options

Well thank you Cor-el! I just did what you suggested & things seem to be fine now - keep my fingers crossed... If everything stays in order I'm gonna click the Solved It button. :-)