X
Tap here to go to the mobile version of the site.

Support Forum

Updated to Mac 6.6.7 Firefox now crashes on most websites or when I click on things in the website. Help??

Posted

Using Firefox 3.6.17 and just upgraded to Mac 10.6.7 from 10.6.6. Was having no problems with Firefox until now. When I load most websites of when in a website and click on something Firefox crashes. Help please!!

Using Firefox 3.6.17 and just upgraded to Mac 10.6.7 from 10.6.6. Was having no problems with Firefox until now. When I load most websites of when in a website and click on something Firefox crashes. Help please!!

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Displays PDF documents in the browser.
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • iPhoto6
  • RealPlayer Plugin
  • Garmin Communicator Plug-in Version 2.6.4.0
  • 3.0.40818.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.2 r152

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17

More Information

Moved affected sites to Safari and have no problems.

jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

You may want to reinstall Firefox over itself in case something became corrupted in the system upgrade.

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Try installing "over" your existing installation and see whether that helps. If it doesn't there could be a problem in your settings.

You may want to reinstall Firefox over itself in case something became corrupted in the system upgrade. First, make a backup of your computer for safekeeping. To back up Firefox, see [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older Try installing "over" your existing installation and see whether that helps. If it doesn't there could be a problem in your settings.
cor-el
  • Top 10 Contributor
  • Moderator
17679 solutions 159899 answers

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).<br /> You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.<br /> You can open the <b>about:crashes</b> page via the location bar, like you open a website.<br /> See: * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) * [[Mozilla Crash Reporter|Mozilla Crash Reporter: Breakpad]]