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Error:Platform version '1.9.1,11'is not compatible with mini or max Version 1.9.1.15

  • 1 reply
  • 14 have this problem
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  • Last reply by TonyE

TexasZola
TexasZola
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Here is the entire error message: XULRUNNER Error:Platform version '1.9.1,11'is not compatible with mini version>=1.9.1.15 maxVersion<=1.9 1.15 This error occurs when i try to launch Mozilla FireFox

Here is the entire error message: XULRUNNER Error:Platform version '1.9.1,11'is not compatible with mini version>=1.9.1.15 maxVersion<=1.9 1.15 This error occurs when i try to launch Mozilla FireFox

All Replies (1)

TonyE
TonyE
  • Moderator
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  1. Delete the files and folders in the Firefox installation directory, default location C:\Program Files\Mozilla Firefox\
  2. Download a new copy of Firefox from http://www.mozilla.com and install it

Deleting the installation directory does not remove bookmarks, passwords etc, they are stored elsewhere in the profile folder. When you re-install Firefox it will use the existing user data.