Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error:Platform version '1.9.1,11'is not compatible with mini or max Version 1.9.1.15

  • 1 reply
  • 14 have this problem
  • 1 view
  • Last reply by TonyE

Here is the entire error message: XULRUNNER Error:Platform version '1.9.1,11'is not compatible with mini version>=1.9.1.15 maxVersion<=1.9 1.15 This error occurs when i try to launch Mozilla FireFox

Here is the entire error message: XULRUNNER Error:Platform version '1.9.1,11'is not compatible with mini version>=1.9.1.15 maxVersion<=1.9 1.15 This error occurs when i try to launch Mozilla FireFox

All Replies (1)

  1. Delete the files and folders in the Firefox installation directory, default location C:\Program Files\Mozilla Firefox\
  2. Download a new copy of Firefox from http://www.mozilla.com and install it

Deleting the installation directory does not remove bookmarks, passwords etc, they are stored elsewhere in the profile folder. When you re-install Firefox it will use the existing user data.