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I can't log onto barclays ibank anymore

Posted

When i try to log on it takes me to step 1 of 2 and i can not get any further. I have used other peoples pc's and there isn't a problem. This only seems to have occurred on mine since i have downloaded firefox 4.0

When i try to log on it takes me to step 1 of 2 and i can not get any further. I have used other peoples pc's and there isn't a problem. This only seems to have occurred on mine since i have downloaded firefox 4.0

Chosen solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
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Additional System Details

Sites Affected

http://

Installed Plug-ins

  • np-mswmp
  • Shockwave Flash 10.0 r45
  • 4.0.51204.0
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11

More Information

jeremyh 0 solutions 1 answers

I also am unable to log in to barclays ibank. I have had this problem since early Feb 2011. It accepts the surname and membership No. and then hangs, or sometimes goes to the login page and accepts the 4 digits of a card No. and the pin sentry code and gets to the initial page with the obligatory sales pitch, but then hangs trying to get to the "At A Glance" page. I have emailed Barclays who insist that nothing has changed on their website and that many Firefox users are having no problem. I have just reinstalled Firefox (I am using 3.6.13) and it is still the same. Not sure what to do next.

I also am unable to log in to barclays ibank. I have had this problem since early Feb 2011. It accepts the surname and membership No. and then hangs, or sometimes goes to the login page and accepts the 4 digits of a card No. and the pin sentry code and gets to the initial page with the obligatory sales pitch, but then hangs trying to get to the "At A Glance" page. I have emailed Barclays who insist that nothing has changed on their website and that many Firefox users are having no problem. I have just reinstalled Firefox (I am using 3.6.13) and it is still the same. Not sure what to do next.
cor-el
  • Top 10 Contributor
  • Moderator
12306 solutions 113970 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Clear the cache and the cookies from sites that cause problems. * "Clear the Cache": [http://kb.mozillazine.org/Menu_differences Tools > Options] > Advanced > Network > Offline Storage (Cache): "Clear Now" * "Remove the Cookies" from sites causing problems: [http://kb.mozillazine.org/Menu_differences Tools > Options] > Privacy > Cookies: "Show Cookies"

Question owner

Thank you cor-el - it worked!! :-)

Thank you cor-el - it worked!! :-)
cor-el
  • Top 10 Contributor
  • Moderator
12306 solutions 113970 answers

You're welcome

You're welcome