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Why links in Microsoft Outlook emails do not open Firefox?

Posted

FF 4.0b8 is my default browser and MS Outlook 2003 my default email program. When I open an email containing a link to a website and click on it, no FF window is opened. This problem did not exist with Internet Explorer.

As an alternative solution, I've tried copying the website link from the email, but then I find that it can't be pasted on an open FF window either.

FF 4.0b8 is my default browser and MS Outlook 2003 my default email program. When I open an email containing a link to a website and click on it, no FF window is opened. This problem did not exist with Internet Explorer. As an alternative solution, I've tried copying the website link from the email, but then I find that it can't be pasted on an open FF window either.

Chosen solution

Although this behaviour is very strange, I notice that you have a beta version (of Firefox) installed, which by definition is buggy - unless you are testing or are a developer you should really use the latest stable version (currently 3.6.13, http://www.mozilla.org/).

Of course I agree that such a "bug" is not acceptable. Whereas it is difficult to help here, it is impossible that Firefox users would accept buggy software either (i. e. they won't have this behaviour).

Read this answer in context 1

Additional System Details

This happened

A few times a week

This started when...

ever since I installed Firefox 4.0b8

Installed Plug-ins

  • D'Fusion @Home Web Plug-In (2.30.11563.0)
  • Shockwave Flash 10.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • iTunes Detector Plug-in
  • DivX Web Player version 2.1.0.900
  • DivX OVS Helper Plug-in
  • GEPlugin
  • 4.0.50917.0
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update
  • Version 0.9.15, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.15, copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b8) Gecko/20100101 Firefox/4.0b8

More Information

OS is Windows XP Home SP3

s60152 0 solutions 14 answers

Are you sure Firefox is default? That's weird that you can't paste! Are you pasteing on the address bar? OK, so highlight the URL, click copy, paste it on Firefox (any where on the white, blank tab.)

Are you sure Firefox is default? That's weird that you can't paste! Are you pasteing on the address bar? OK, so highlight the URL, click copy, paste it on Firefox (any where on the white, blank tab.)
s60152 0 solutions 14 answers

Are you sure Firefox is default? That's weird that you can't paste! Are you pasteing on the address bar? OK, so highlight the URL, click copy, paste it on Firefox (any where on the white, blank tab.)

Are you sure Firefox is default? That's weird that you can't paste! Are you pasteing on the address bar? OK, so highlight the URL, click copy, paste it on Firefox (any where on the white, blank tab.)

Question owner

Of course Firefox is my default browser. And of course I've tried what you've said, to no avail. Moreover, when I highlight and copy any text from a webpage in FF, it is impossible to paste it on any other application, whether it be Word, Outlook, MS Money...

I fear that my "experimentation" with FF is going to end soon. Lots of fancy add-ons, but pretty catastrophic operativity in terms of the elementals. MS Internet Explorer may be more archaic, but it sure is less buggy.

Of course Firefox is my default browser. And of course I've tried what you've said, to no avail. Moreover, when I highlight and copy any text from a webpage in FF, it is impossible to paste it on any other application, whether it be Word, Outlook, MS Money... I fear that my "experimentation" with FF is going to end soon. Lots of fancy add-ons, but pretty catastrophic operativity in terms of the elementals. MS Internet Explorer may be more archaic, but it sure is less buggy.
wuergler 12 solutions 87 answers

Chosen Solution

Although this behaviour is very strange, I notice that you have a beta version (of Firefox) installed, which by definition is buggy - unless you are testing or are a developer you should really use the latest stable version (currently 3.6.13, http://www.mozilla.org/).

Of course I agree that such a "bug" is not acceptable. Whereas it is difficult to help here, it is impossible that Firefox users would accept buggy software either (i. e. they won't have this behaviour).

Although this behaviour is very strange, I notice that you have a beta version (of Firefox) installed, which by definition is buggy - unless you are testing or are a developer you should really use the latest stable version (currently 3.6.13, http://www.mozilla.org/). Of course I agree that such a "bug" is not acceptable. Whereas it is difficult to help here, it is impossible that Firefox users would accept buggy software either (i. e. they won't have this behaviour).

Question owner

Thank you for the insight. In order to install version 3.6.13 of FF, should I uninstall 4.0b8 first, or will 3.6.13 simply install right over it?

Thank you for the insight. In order to install version 3.6.13 of FF, should I uninstall 4.0b8 first, or will 3.6.13 simply install right over it?
wuergler 12 solutions 87 answers

Sorry for the delay, have been quite busy recently.

Yes, I would first uninstall your 4.x version. Although not explicitly required, shut down the Computer OS after each uninstall and (re)install process, expecially with Win XP (just a personal experience to "solve" some issues every now and then).

Sorry for the delay, have been quite busy recently. Yes, I would first uninstall your 4.x version. Although not explicitly required, shut down the Computer OS after each uninstall and (re)install process, expecially with Win XP (just a personal experience to "solve" some issues every now and then).

Question owner

Thank you for the suggestion. I "downgraded" to the non-Beta FF 3.6.13, and things are working a lot more sensibly now.

Thank you for the suggestion. I "downgraded" to the non-Beta FF 3.6.13, and things are working a lot more sensibly now.
blueinferno2001 0 solutions 2 answers

i have this issue also.. not just copy-pasting from FF to other app (notepad, MS word, etc) but also vice versa...

here's another thread about pasting into FF 4 beta.. http://support.mozilla.com/en-US/questions/774327

(i wrote the link letter by letter because copy-pasting from the address bar to this text box doesn't work :p )

i have this issue also.. not just copy-pasting from FF to other app (notepad, MS word, etc) but also vice versa... here's another thread about pasting into FF 4 beta.. http://support.mozilla.com/en-US/questions/774327 (i wrote the link letter by letter because copy-pasting from the address bar to this text box doesn't work :p )
coltrane58 0 solutions 2 answers

I installed FF4 on 2 boxes, one with outlook 2010 and the other with outlook express. On both boxes I cannot open a link in an email and I didn't have this problem with FF3.x.x. I am running version 4.0 of FF not a beta. I should have followed the general rule of never installing anything with a version ending with a "0" grrrr

I installed FF4 on 2 boxes, one with outlook 2010 and the other with outlook express. On both boxes I cannot open a link in an email and I didn't have this problem with FF3.x.x. I am running version 4.0 of FF not a beta. I should have followed the general rule of never installing anything with a version ending with a "0" grrrr

Question owner

Interestingly, I recently installed FF 4 and I am not having any of these problems anymore. I guess between the Beta version a few months ago and the final one now available, these bugs have been taken care of.

Interestingly, I recently installed FF 4 and I am not having any of these problems anymore. I guess between the Beta version a few months ago and the final one now available, these bugs have been taken care of.
smace 0 solutions 1 answers

I had the same problem with both FF 3.6 and 4.0 and MS Outlook 2007. I removed the Office 2007 Plug-In and now the links work.

I had the same problem with both FF 3.6 and 4.0 and MS Outlook 2007. I removed the Office 2007 Plug-In and now the links work.
eduardojuan 0 solutions 6 answers

I am running Firefox 6.0.2 This problem started right after the latest Firefox-suggested update. Firefox has been giving fits lately, freezing up at least twice a week.

I am running Firefox 6.0.2 This problem started right after the latest Firefox-suggested update. Firefox has been giving fits lately, freezing up at least twice a week.
TommCatt 0 solutions 1 answers

This seems to take place right after an upgrade of either Firefox or some Windows component. Here is a solution that has worked for me. If that is not the problem (but check that one first), then exit both Outlook and Firefox then start them up again.

This seems to take place right after an upgrade of either Firefox or some Windows component. [http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html Here ]is a solution that has worked for me. If that is not the problem (but check that one first), then exit both Outlook ''and'' Firefox then start them up again.