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I can't download Windows Media Player II on my laptop running Windows 7

Posted

Here's a copy of the message I submitted to suppoort ticket to the sender of the videos which I could not open > As soon as I click to get into 45 traffic secrets, I see some text and > three grayed out video screens. On the top of my screen are the words > "Additional plugins are required to display all the media onthis page. > At the bottom left corner is the word 'Stopped' > > In the centre of each of the three blank screens is an icon looking like a battery with an arrow pointing down into it. Underneath are the words > 'Click here to download plugin' > When I click on this icon another windows pops up called 'Plugin Finder Service' > Next line 'Available Plugin Downloads' > > Under this "The following plugins are available > [tick box] ticked Windows Media Player 11 > and underneath on the right > Press 'next to install'. > When I do this I get a message No plugins were installed > Windows Media Player Not Available then {Manual Install option) > I tried the Manual Install, installed the plug in, and that didn't work > either.

This is a new type of video the sender has not used before.

Here's a copy of the message I submitted to suppoort ticket to the sender of the videos which I could not open > As soon as I click to get into 45 traffic secrets, I see some text and > three grayed out video screens. On the top of my screen are the words > "Additional plugins are required to display all the media onthis page. > At the bottom left corner is the word 'Stopped' > > In the centre of each of the three blank screens is an icon looking like a battery with an arrow pointing down into it. Underneath are the words > 'Click here to download plugin' > When I click on this icon another windows pops up called 'Plugin Finder Service' > Next line 'Available Plugin Downloads' > > Under this "The following plugins are available > [tick box] ticked Windows Media Player 11 > and underneath on the right > Press 'next to install'. > When I do this I get a message No plugins were installed > Windows Media Player Not Available then {Manual Install option) > I tried the Manual Install, installed the plug in, and that didn't work > either. This is a new type of video the sender has not used before.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • 4.0.51204.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

see above

TonyE
  • Moderator
1034 solutions 8840 answers

Try installing this extension from Microsoft - http://www.interoperabilitybridges.com/html5-extension-for-wmp-plugin

Try installing this extension from Microsoft - http://www.interoperabilitybridges.com/html5-extension-for-wmp-plugin

Question owner

Thank you Tony E

Your suggestion has solved my problem.

Thank you Tony E Your suggestion has solved my problem.
TonyE
  • Moderator
1034 solutions 8840 answers

You're welcome

You're welcome