X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

metastream 3 plugin 3.5.0.36 has been disabled due to security or stability issues, what do we do?

Posted

when getting on Firefox this morning 4.0 beta 6 it gave me the message that a plugin has been disabled due to a security or stability issue

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.1 r82
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • DivX Web Player version 1.4.0.233
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.50826.0
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b6) Gecko/20100101 Firefox/4.0b6

More Information

Application Basics
Name
Firefox
Version
4.0b6
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
1.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Yahoo! Toolbar
1.5.2.20080717
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
AIM Toolbar
5.96.6.1
false
{c2f863cd-0429-48c7-bb54-db756a951760}
AVG Safe Search
9.0.0.845
false
{3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar
4.504.019.002
false
avg@igeared
Java Quick Starter
1.0
true
jqs@sun.com
Feedback
1.0.3
true
testpilot@labs.mozilla.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
2
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.ask.com/?o=13920&l=dis
browser.startup.homepage_override.buildID
20100914073604
browser.startup.homepage_override.mstone
rv:2.0b6
extensions.lastAppVersion
4.0b6
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
keyword.URL
http://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.history.expiration.transient_current_max_pages
31900
places.last_vacuum
1284460501
print.print_printer
Lexmark 4200 Series
print.printer_Lexmark_4200_Series.print_bgcolor
false
print.printer_Lexmark_4200_Series.print_bgimages
false
print.printer_Lexmark_4200_Series.print_command
print.printer_Lexmark_4200_Series.print_downloadfonts
false
print.printer_Lexmark_4200_Series.print_edge_bottom
0
print.printer_Lexmark_4200_Series.print_edge_left
0
print.printer_Lexmark_4200_Series.print_edge_right
0
print.printer_Lexmark_4200_Series.print_edge_top
0
print.printer_Lexmark_4200_Series.print_evenpages
true
print.printer_Lexmark_4200_Series.print_footercenter
print.printer_Lexmark_4200_Series.print_footerleft
&PT
print.printer_Lexmark_4200_Series.print_footerright
&D
print.printer_Lexmark_4200_Series.print_headercenter
print.printer_Lexmark_4200_Series.print_headerleft
&T
print.printer_Lexmark_4200_Series.print_headerright
&U
print.printer_Lexmark_4200_Series.print_in_color
true
print.printer_Lexmark_4200_Series.print_margin_bottom
0.5
print.printer_Lexmark_4200_Series.print_margin_left
0.5
print.printer_Lexmark_4200_Series.print_margin_right
0.5
print.printer_Lexmark_4200_Series.print_margin_top
0.5
print.printer_Lexmark_4200_Series.print_oddpages
true
print.printer_Lexmark_4200_Series.print_orientation
0
print.printer_Lexmark_4200_Series.print_page_delay
50
print.printer_Lexmark_4200_Series.print_pagedelay
500
print.printer_Lexmark_4200_Series.print_paper_data
1
print.printer_Lexmark_4200_Series.print_paper_height
11.00
print.printer_Lexmark_4200_Series.print_paper_size_type
0
print.printer_Lexmark_4200_Series.print_paper_size_unit
0
print.printer_Lexmark_4200_Series.print_paper_width
8.50
print.printer_Lexmark_4200_Series.print_reversed
false
print.printer_Lexmark_4200_Series.print_scaling
1.00
print.printer_Lexmark_4200_Series.print_shrink_to_fit
true
print.printer_Lexmark_4200_Series.print_to_file
false
print.printer_Lexmark_4200_Series.print_unwriteable_margin_bottom
0
print.printer_Lexmark_4200_Series.print_unwriteable_margin_left
0
print.printer_Lexmark_4200_Series.print_unwriteable_margin_right
0
print.printer_Lexmark_4200_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Vendor ID
0000
Device ID
0000
Adapter RAM
Unknown
Adapter Drivers
Unknown
Driver Version
Driver Date
Direct2D Enabled
false
DirectWrite Enabled
false

lmacri 1 solutions 43 answers

Hi mightyizmidget:

I ran a security scan with my Secunia PSI 2.0 program and it reports that I have the fully patched v. 3.2.2.26 MetaStream plugin installed at the following location:

C:\Program Files\Viewpoint\Viewpoint Experience Technology\AxMetaStream.dll

As far as I can tell, it was installed with my Windows Media Player 11.0 . I'm not certain if uninstalling the Viewpoint Media Player from my Control Panel would just remove the plugin or if this would uninstall the entire Windows Media Player installation. I suspect the latter, since I can't see any other way to uninstall my Windows Media Player from the Control Panel.

I did notice a file named MtsAxInstaller.exe in C:\Program Files\Viewpoint\Viewpoint Experience Technology, so this may be the installer required to remove the plugin.

The Viewpoint Technologies site at http://www.viewpoint.com/technologies/viewpoint-media-player.shtml#system-requirements shows that the browser plugin isn't currently compatible with Firefox 3.x.

--

Vista Home Premium 32-bit SP2 * IE 8 * Firefox 3.6.13 * NIS 2011 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Modified by lmacri

lmacri 1 solutions 43 answers

Helpful Reply

mightyizmidget:

Just wanted to confirm that uninstalling the Viewpoint Media Player from the Control Panel removed the disabled MetaStream v. 3.2.2.26 plugin from my Firefox browser. My Windows Media Player is still working normally and doesn't appear to have been affected.

If you use the free Revo Unistaller (available for download here) to uninstall the Viewpoint Media Player plugin, this uninstaller will clean up quite a few orphaned files and registry entries that are left behind when the Viewpoint uninstaller is run from the Control Panel.

Vista Home Premium 32-bit SP2 * Firefox 3.6.16

Modified by lmacri

Scram 0 solutions 1 answers

FF disabled the plugin but I wanted to remove it anyway. It's associated with the Viewpoint Player, found the folder in Program Files but couldn't see it in Add/Remove Programs. Reading that it can be used to deliver 3D content into media, found out the culprit was a recent update for Adobe Acrobat, "Adobe Atmosphere Player". Uninstalling that allowed the MetaStream 3 plugin to be freed up and removed from within FF (although once it's free from FF disabling it, there are other options available).

Thanks goes out to Imacri for their previous posts.