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When I click on Firefox it opens with a box that says "Foxfire is installing your updates and will start in a few moments…. " then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be install

Posted

When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally.


This happened

Every time Firefox opened

When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle) The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally. == This happened == Every time Firefox opened

Chosen solution

Becky, the following should fix this problem:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\ C:\Program Files\Mozilla Firefox\updates\

(Replacing <user> with your Windows user name.)


If that doesn't work, try downloading the Firefox installer from http://www.firefox.com/all-older.html and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • -Adobe PDF Plug-In For Firefox and Netscape 8.2.3
  • Default Plug-in
  • 6.0.12.1662
  • Office Plugin for Netscape Navigator
  • Shockwave Flash 10.0 r45
  • GEPlugin
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.2
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox/3.5.9 ( .NET CLR 3.5.30729)

More Information

Adblock Plus 1.2, Java Quick Starter 1.0, Microsoft.NET Framework Assistant 1.2.1

rjohnson19 39 solutions 240 answers

Chosen Solution

Becky, the following should fix this problem:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\ C:\Program Files\Mozilla Firefox\updates\

(Replacing <user> with your Windows user name.)


If that doesn't work, try downloading the Firefox installer from http://www.firefox.com/all-older.html and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Becky, the following should fix this problem: After closing Firefox, Remove the files in the ''updates'' and ''updates\0'' folder: C:\Documents and Settings\&lt;user&gt;\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\ C:\Program Files\Mozilla Firefox\updates\ (Replacing '''&lt;user&gt;''' with your Windows user name.) ----- If that doesn't work, try downloading the Firefox installer from http://www.firefox.com/all-older.html and running it, after exiting Firefox. Your settings won't be lost with this upgrade install. See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Plutarch 0 solutions 1 answers

I've tried all the recommended solutions for this problem apart from ending processes from fear of not being able to restart them. I also tried downloading another version on top of the existing one but I continue to be asked to close Firefox. I do not want to revert to IE but I'm stuck with it at the moment. Help please.

I've tried all the recommended solutions for this problem apart from ending processes from fear of not being able to restart them. I also tried downloading another version on top of the existing one but I continue to be asked to close Firefox. I do not want to revert to IE but I'm stuck with it at the moment. Help please.
cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

Helpful Reply

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.

It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.

If you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install. It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation.