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I cannot open Firefox (Windows 11-64 bit)

jbr replied
julesrdot27

Multiple attempts to open Firefox produced a popup window indicating that "platform version 153.0 is not compatible with min version 152.0.6 max version 152.0.6 Maybe try to reinstall Firefox." If this is the only solution, how do I do this and retain my bookmarks, themes, etc profile? Thank you.

Julian H. Ethridge [email removed]@frontier.com

Multiple attempts to open Firefox produced a popup window indicating that "platform version 153.0 is not compatible with min version 152.0.6 max version 152.0.6 Maybe try to reinstall Firefox." If this is the only solution, how do I do this and retain my bookmarks, themes, etc profile? Thank you. Julian H. Ethridge ''[email removed'']@frontier.com

Modified by Denys

All Replies (1)

Chosen Solution

Just get a full installer from firefox.com and run it over your existing setup — it will update it for you.

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