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Notification of incoming email works for one provider but not the other.

Thunderbird for Android Send and receive email
shadeda1 replied
shadeda1
shadeda1

I recently installed the Thunderbird app on my Samsung S25. I use two email providers - hotmail.com and comcast.net. Thunderbird gives incoming email notifications for my hotmail address but not for comcast.

One of the posts I saw said to make sure the app runs in the background and there are no battery restrictions. Mine was already running in the background and I removed battery restrictions. That did not solve the problem.

I recently installed the Thunderbird app on my Samsung S25. I use two email providers - hotmail.com and comcast.net. Thunderbird gives incoming email notifications for my hotmail address but not for comcast. One of the posts I saw said to make sure the app runs in the background and there are no battery restrictions. Mine was already running in the background and I removed battery restrictions. That did not solve the problem.

All Replies (2)

Platform34
Platform34
  • Top 25 Contributor

Hello

Here's a few suggestions to try ...

Navigate to settings > account (comcast) > notifications

a. Check you have "new mail notifications" ticked.

b. Scroll down to the section "Notifications categories"

  1. Tap messages.
  2. Confirm "Allow notifications" is enabled
  3. Confirm a ringtone is assigned.

c. Navigate to settings > general settings > notifications Disable quiet time if enabled to rule this out as a possible factor.

d. If your comcast account is using an imap connection ...

  1. Open the side bar with your account folders displayed
  2. Tap manage folders (bottom of list)
  3. Tap a folders name eg. Inbox
  4. Toggle "Notifications" ON if disabled
  5. Toggle "Enable Sync" ON if disabled
shadeda1
shadeda1 Question owner

Thanks for the suggestions. I couldn't find anything amiss. However, I did discover some useful settings I didn't know were available.

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