Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password sync does not work

So I moved from my old Galaxy S21 Ultra into a new Xiaomi 17 ultra.

Installed Firefox and logged in with the qr code thing on my main computer.

Firefox on the phone says it's synced but the list of passwords is empty. Not a single password in the list. Lots of passwords on the main computer.

This worked just fine on the old S21 Ultra.

Any ideas?

This is a completely fresh install on a new phone so not to be ungrateful, the typical good advice about clearing cache and reinstalling is just not relevant here.

So I moved from my old Galaxy S21 Ultra into a new Xiaomi 17 ultra. Installed Firefox and logged in with the qr code thing on my main computer. Firefox on the phone says it's synced but the list of passwords is empty. Not a single password in the list. Lots of passwords on the main computer. This worked just fine on the old S21 Ultra. Any ideas? This is a completely fresh install on a new phone so not to be ungrateful, the typical good advice about clearing cache and reinstalling is just not relevant here.

All Replies (4)

Hi Michael

In the Firefox Sync settings, do you have passwords set as a data type to sync?

Yes I do, see attached screenshot.

I realize this is Firefox nightly but it's exactly the same issue if I use plain old Firefox.

This is frankly unacceptable. Not mad at anyone here in the community but ffs, I need password sync. Firefox is a non starter if this doesn't work anymore.

I have the same problem now like for a month or something. I thought it was something wrong with my phone, because now and then seperate apps didn't get internet like for payment and stuff.

I did a factory reset but it doesn't work, bookmarks are likely working. The strange thing is that it worked in the beginning for like a week. I also use the nightly build.

Is there a way to debug this problem ?

[edit] Just did a reinstall in it worked again, we'll see for how long..

Modified by gatzelabordus

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.