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How can I retrieve my forgotten username on Mozilla Desktop?

  • 1 reply
  • 0 have this problem
  • Last reply by Denys

Lisa Harris
Lisa Harris

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my e-mail address or my first and last name. Do you know if there's a way to either retrieve it or create a new username on the website? Thanks in advance!

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my e-mail address or my first and last name. Do you know if there's a way to either retrieve it or create a new username on the website? Thanks in advance!

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.