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I can't get the 'Trouble shoot' mode to light up in the 'Help' button in the bar

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Donna Hall
Donna Hall
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Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work.

Donna Hall [edited email from community support forum]

Look at the attachment image. The 'Help' in the Firefox bar won't work anymore. I'm not able to get the Troubleshoot Mode to work. Donna Hall [edited email from community support forum]
Attached screenshots

Modified by James

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