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accidental new profile with old password

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  • Last reply by Denys

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Tried to log in to my profile but created a new profile with same email address instead. Is my original profile now gone - meaning all saved passwords are lost?

Tried to log in to my profile but created a new profile with same email address instead. Is my original profile now gone - meaning all saved passwords are lost?

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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.